Charlotte Berry
Charlotte,NC
Summary
Forward-thinking and self-motivated customer service professional with 7+ years of experience in a variety of environments that range from medical records to sterile processing. Within these environments, encouragement has gained strong communication, leadership skills, and problem-solving skills.
Overview
14
14
years of professional experience
Work History
Office Manager
Sports And Spine Physcal Therapy
12.2022 - Current
- Received and processed referral authorization
- Demonstrated strong organizational and time management skills
- Maintained computer and physical filing systems.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Coordinated special projects and managed schedules.
Sterile Processor Technician
OSF Saint Anthony Medical Center
12.2020 - 12.2022
- Decontaminated, cleaned/sterilized, assembled, packaged, scanned, stored, and distributed reusable surgical instrumentation and equipment
- Assessed instruments, equipment, and containers to promote cleanliness and proper functioning.
Operator
OSF Cardiovascular Institute
01.2014 - 01.2015
- Operated multiple lines and switchboard
- Performed general clerical function which included answering incoming calls and directing patients to the correct departments.
- Communicated with doctors and nurses regarding patient care.
- Set up machines to start production cycles and controlled machine settings.
Housekeeping
OSF Medical Center
01.2013 - 01.2014
- Coordinated with housekeeping team to ensure superior cleanliness, hygiene, and sanitation of the hospital
- Reported missed or damaged items to housekeeping supervisor
- Disinfected bathrooms and disposed of waste to keep facilities sanitary.
Sales Associate
Long Tall Sally
01.2011 - 01.2012
- Coordinated with management on daily tasks such as cleaning, organizing, pricing, greeting customers, handling returns, stock room, new product launches, and training new hires
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Provided positive first impressions to welcome existing, new and potential customers.
Customer Service Associate
Aldi Grocery Store
01.2009 - 01.2010
- Processed sales on computerized cash registers
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Training new staff members on cash registers
- increased sales by 10%
Education
Bachelor of Arts - Applied Psychology
Judson University
Elgin, IL12.2022
Associate of Arts - Social Sciences
Judson University
Elgin, IL12.2020
Some College (No Degree) - Business Administration
Rock Valley College
Rockford, ILSkills
- Microsoft Office Epic, A2C, Management Systems Research and Data Analysis Data Entry and Privacy Email Management Administrator and Customer Relations
- Equipment and Instrument Sterilization
Additional Information
Internship: Rockhouse Kids, Rockford, IL April - September 2021
Rock House Kids is a outreach organization that seeks to feed at-risk children physically, spiritually and emotionally.
Timeline
Office Manager
Sports And Spine Physcal Therapy
12.2022 - Current
Sterile Processor Technician
OSF Saint Anthony Medical Center
12.2020 - 12.2022
Operator
OSF Cardiovascular Institute
01.2014 - 01.2015
Housekeeping
OSF Medical Center
01.2013 - 01.2014
Sales Associate
Long Tall Sally
01.2011 - 01.2012
Customer Service Associate
Aldi Grocery Store
01.2009 - 01.2010
Bachelor of Arts - Applied Psychology
Judson University
Associate of Arts - Social Sciences
Judson University
Some College (No Degree) - Business Administration
Rock Valley College
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