Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
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Charlotte Dellin

Winnetka,IL

Summary

Energetic with exceptional experience-enhancing customer experiences in any setting who’s always courteous and friendly. Constantly finding new ways to exceed customers' expectations with personalized service, and a dedicated worker who’s successful at working with different types of personalities and experienced in working in high-end enviornments.

Overview

3
3
years of professional experience

Work History

Hostess

501 Local
Winnetka, IL
08.2021 - 01.2022
  • Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
  • Cultivated positive guest relations by managing information and orchestrating speedy seating.
  • Assisted managers with quickly resolving service- and food-related issues.
  • Answered customer questions about hours, seating and menu information.
  • Re-arranged available seating areas for large parties if need be.
  • Stayed in open communication with kitchen team to assess cooking times, avoid worker overload and minimize customer dissatisfaction.

Head Food Runner

501 Local
Winnetka, IL
08.2021 - 01.2022
  • Garnished dishes and quickly delivered items to customers, minimizing wait times.
  • Monitored dining room inventory and replenished as necessary.
  • Assisted wait staff with timely food delivery and guest requests.
  • Assisted customers with carry-out service.
  • Maintained kitchen productivity, guaranteeing timely preparation and serving of dishes in alignment with customer specifications.
  • Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
  • Delivered correct food items to tables according to order documentation.
  • Trained and mentored newly hired employees to explain process flow and safety procedures.
  • Backed up dishwashing staff by cleaning dishes, glasses and cutlery during busy periods.
  • Enhanced dining room operations by removing empty dishes, glassware and silverware to shorten bussing times.
  • Maintained speed of service for food orders while minimizing errors and complaints.

Coaching Assistant

Trevian Soccer Club
Northfield, IL
08.2021 - 10.2021
  • Assisted 3-5 year olds in their learning of the game of soccer
  • Maintained equipment, facilities and inventory to avoid accidents, mishaps and damage.
  • Forged cooperative relationships to recruit possible staff to the program.
  • Listened and learned from the adult coaches who run the program.
  • Collaborated with leading coaches to design fun and enriching learning activities for players.
  • Led groups of children safely through a variety of soccer activities.
  • Worked with children of varying age, interest, skill and developmental levels.

Barn Worker

Camp 5 Museum
Laona, WI
06.2020 - 08.2020
  • Cleaned stalls, pens and equipment using all kinds of tools for optimal health of 10's of different kinds of animals.
  • Oversaw and managed the adoption process of multiple kinds of cats and bunny's.
  • Inspected all types of animals for any signs of sickness and overall herd health.
  • Took care of stock needs.
  • Trained part-time help in livestock care and ranch operations.
  • Exercised appropriate safety and environmental protocols when cleaning and maintaining ponds and tanks.
  • Kept pens, stalls and farm equipment clean and sterilized to support animal wellbeing.
  • Packaged feeding, housing and care products for shipment and additional processing when a cat or bunny was adopted.

Special Needs Paraprofessional

Top Soccer
Northfield , IL
10.2018 - 05.2020
  • Played soccer with groups of children, ages 4-16, with special needs.
  • Monitored the behavior of children with special needs to assure the safety of themselves and the people around them.
  • Made connections with children with special needs and their family creating everlasting relationships, and instilling a feeling of pleasure about the organization.

Education

High School Diploma -

New Trier Township High School
Winnetka, IL
05.2024

Skills

  • Cleaning and Sanitizing
  • Flexible, Adaptable and Creative
  • Guest Greeting and Seating
  • Warm and Welcoming
  • Reliable and Trustworthy
  • Highly Organized
  • Team Player
  • Personable and Friendly
  • Active Listening and Communication
  • Creative Problem Solving
  • Multitasking and Prioritization
  • Attention to Detail
  • Self-Motivated

Accomplishments

  • Consistent honor-roll student since attending high school.
  • Named Captain of her club soccer team

Languages

English
Native or Bilingual
French
Professional Working

Timeline

Hostess

501 Local
08.2021 - 01.2022

Head Food Runner

501 Local
08.2021 - 01.2022

Coaching Assistant

Trevian Soccer Club
08.2021 - 10.2021

Barn Worker

Camp 5 Museum
06.2020 - 08.2020

Special Needs Paraprofessional

Top Soccer
10.2018 - 05.2020

High School Diploma -

New Trier Township High School
Charlotte Dellin