Charlotte Doherty
Howell Township,NJ
Summary
Dynamic and results-oriented professional with a proven track record at Lululemon Athletica, excelling in relationship management and merchandise display. Leveraged hospitality service expertise and complex problem-solving abilities to enhance customer satisfaction and drive repeat business. Skilled in customer needs assessment, significantly boosting referrals and walk-in traffic through exceptional service and product merchandising.
Overview
3
3
years of professional experience
Work History
Retail Sales Associate
Lululemon Athletica
Freehold, NJ
11.2023 - Current
- Handled returns and exchanges according to company policies.
- Provided excellent customer service, resolving issues and answering queries promptly.
- Assisted with conducting merchandise stock counts and reported discrepancies to supervisor.
- Organized displays to attract customers and promote sales.
- Utilized point-of-sale systems efficiently, ensuring accurate pricing and inventory management.
- Developed and maintained relationships with regular customers, providing personalized service to encourage repeat business.
- Assisted in training new employees on proper use of equipment and safety protocols.
Waitress
Our House Tavern
Howell Township, NJ
07.2022 - 08.2023
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Greeted new customers, discussed specials and took drink orders.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
Education
Health Sciences
Brookdale Community College
Lincroft, NJ05-2025
Howell High School
Farmingdale, NJ06.2023
Skills
- Relationship Management
- Hospitality Service Expertise
- Complex Problem-Solving
- Merchandise display
- Product merchandising
- Customer needs assessment
Additional Information
Team Captain Untamed Softball 18u Gold
- August 2020-Current
- Organize Practice Plans with the Coaches
- Execute Leadership rolls
- Address and resolve issues between teammates
- Train alongside and play with my teammates to achieve a common goal
Accomplishments
- Consistent recognition from management on my exceeding ability to be a leader
- Recognition from Floor Leaders in being proficient in deescalating situations with guests
Timeline
Retail Sales Associate
Lululemon Athletica
11.2023 - Current
Waitress
Our House Tavern
07.2022 - 08.2023
Health Sciences
Brookdale Community College
Howell High School
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