Jhoswell Collado
Passaic
Summary
Results-driven retail sales associate with a history of surpassing sales targets. Employs consultative selling techniques to foster customer loyalty and repeat business. Collaborates effectively with team members to improve customer satisfaction and meet sales goals.
Overview
4
4
years of professional experience
Work History
Retail Sales Associate
Nordstrom
Paramus
10.2025 - Current
- Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
- Assisted customers with product selection and provided personalized service.
- Processed transactions accurately and efficiently at the point of sale.
- Collaborated with team members to achieve sales goals and improve customer experience.
- Addressed customer inquiries and resolved issues, fostering positive shopping experiences.
- Maintained visual merchandising standards, improving store presentation and customer engagement.
- Coordinated promotional events, engaging customers and increasing sales initiatives.
- Trained new associates on store policies and customer service techniques.
- Managed inventory levels and organized stockroom for optimal efficiency.
Sales Associate
Kelly services
01.2024 - Current
- Consistently exceeded sales targets through a consultative sales approach and developing strong customer relationships.
- Provided exceptional customer service that created memorable shopping experiences, contributing to customer loyalty and repeat business.
- Advised customers on fragrances, identifying preferences and providing tailored recommendations that enhanced customer satisfaction and increased sales.
- Demonstrated products, explaining olfactory notes and fragrance history to engage customers and influence purchasing decisions.
- Maintained up to date expertise on new arrivals, promotions, and trends within the perfumery market to stay competitive.
- Contributed to increasing brand visibility and reputation through in depth product knowledge and customer engagement techniques.
- Ensured an appealing visual presentation of the perfume counter by keeping it clean, organized, and visually attractive.
- Processed sales transactions with accuracy and efficiency to ensure smooth checkout experiences for customers.
Retail Sales Associate
Macy's
Paramus
12.2024 - 05.2025
- Guided customers in product selection, delivering personalized service to enhance satisfaction.
- Helped customers by answering questions and locating merchandise.
- Processed transactions accurately and efficiently at the point of sale.
- Partnered with team members to meet sales goals, contributing to a seamless customer experience.
- Responded to customer inquiries and efficiently located merchandise, ensuring a positive shopping experience.
- Handled customer complaints in a professional manner.
- Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
- Completed transactions in an efficient manner while providing excellent customer service.
- Demonstrated knowledge of store products and services.
- Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
- Provided product information and answered customer questions.
Receptionist front desk
Grand Palladium Hotels & Resorts
01.2023 - 12.2024
- Handled guest reception and registration, creating an efficient and welcoming experience while providing key information about the resort's services.
- Managed the check-out process and billing operations to maintain accuracy and satisfaction for departing guests.
- Resolved guest queries, requests, and issues professionally and in a timely manner to maintain high levels of customer satisfaction.
- Managed reservation system, efficiently handling emails and phone calls to ensure smooth guest interactions.
- Maintained up-to-date knowledge of resort facilities, promotions, and local attractions to provide comprehensive assistance to guests.
- Coordinated with departments to enhance guest experience through effective collaboration and communication.
- Maintained quality standards in reservations, check-ins, check-outs, and inquiries to support guest satisfaction.
- Fostered positive guest relations by delivering exceptional service throughout all points of interaction with clients.
Supervisor front desk
Temptation Grand Miches Resorts
01.2022 - 12.2023
- Leadership and motivation of a team consisting of 4 front desk associates, ensuring efficient daily operations and delivery of exceptional customer service.
- Full management of check-in and check-out processes, including reservations, billing, and resolution of guest queries and complaints to maintain high levels of satisfaction.
- Acting as the primary point of contact for guests, offering detailed information on resort facilities, services, and local attractions.
- Coordination with multiple departments, such as housekeeping and food services, to ensure seamless collaboration and a cohesive guest experience.
- Identified and resolved unforeseen issues swiftly, minimizing disruptions and maintaining positive guest experiences.
- Maintenance of up-to-date knowledge regarding resort policies, operational procedures, and special offers to provide accurate assistance to guests.
- Implemented initiatives to enhance operational efficiency and guest satisfaction, leading to improved service quality.
- Received recognition for contributions to service quality and operational excellence, highlighting commitment to guest experience.
Administrative Assistant
TRS hotels Cap Cana
01.2022 - 12.2022
- Provided comprehensive administrative support to management and various departments, contributing to enhanced operational efficiency.
- Facilitated internal and external communication by managing emails, telephone calls, and distributing critical information to ensure timely responses.
- Coordinated meeting schedules, travel arrangements, and calendar management for management personnel to optimize daily operations.
- Managed and organized both physical and digital files, documentation, and office supplies to ensure accurate and efficient access to information.
- Prepared reports, presentations, meeting records, and other documentation required by management for decision-making processes.
- Processed invoices, tracked payments, and managed administrative correspondence to maintain financial accuracy.
- Coordinated logistics for internal events to support successful execution.
- Supported organizational processes through proactive engagement in administrative functions and resource management tasks.
Education
High School Diploma - Technologic
San Antonio De Padua
Dominican Republic07-2013
Skills
- Sales expertise
- Customer service excellence
- Cash register operation
- Inventory management
- Sales goal achievement
- Customer follow-up
- Bilingual communication
- Product knowledge training
- Sales analysis
- Customer engagement strategies
- Relationship management
- Negotiation techniques
- Conflict resolution
- Problem solving strategies
- Team collaboration
- Adaptability
- Attention to detail
- Organizational skills
- Cash handling
- Money management
- Gift card administration
- Professional demeanor
- Leadership and management
- Negotiation techniques
- Problem solving strategies
- Needs assessment
- Customer engagement strategies
Languages
Spanish
Native/ Bilingual
English
Professional
Timeline
Retail Sales Associate
Nordstrom
10.2025 - Current
Retail Sales Associate
Macy's
12.2024 - 05.2025
Sales Associate
Kelly services
01.2024 - Current
Receptionist front desk
Grand Palladium Hotels & Resorts
01.2023 - 12.2024
Supervisor front desk
Temptation Grand Miches Resorts
01.2022 - 12.2023
Administrative Assistant
TRS hotels Cap Cana
01.2022 - 12.2022
High School Diploma - Technologic
San Antonio De Padua