Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Charlotte Giles

Brooklyn

Summary

Sales associate with proven strengths in customer service and problem-solving. Experienced in training staff, managing cash operations, and optimizing inventory to enhance customer satisfaction.

Overview

3
3
years of professional experience

Work History

Sales Associate

Brandy Melville USA
Manhattan, NY
11.2022 - 01.2026
  • Assisted in inventory management, ensuring accurate stock levels and timely replenishment of merchandise.
  • Implemented visual merchandising strategies to optimize product displays and attract customer attention.
  • Trained new staff on sales techniques and store policies, improving overall team performance and efficiency.
  • Managed cash register operations, maintaining accuracy in transactions and balancing daily financial reports.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
  • Answered customer questions about sizing, accessories, and merchandise care.

Shadowing Student

Dentistry for Health NY
Manhattan, NY
06.2024 - 06.2024
  • Shadowed dental professionals to observe patient interactions and treatment procedures.
  • Assisted in maintaining a clean and organized clinical environment for efficient operations.
  • Observed patient management protocols to enhance understanding of clinical workflows.
  • Followed industry professionals to learn appropriate methods for solving issues and best practices for task completion.
  • Connected coursework with current events, encouraging students to apply academic knowledge in real-world contexts.

Counselor

Smith Street Children's Centre
Brooklyn, NY
06.2023 - 08.2023
  • Supervised daily camp operations, ensuring safety protocols and guidelines were followed.
  • Developed and implemented diverse recreational programs tailored to camper interests and skill levels.
  • Mentored junior counselors, providing guidance on effective communication and conflict resolution techniques.
  • Collaborated with staff to plan special events, fostering a sense of community within the camp environment.
  • Adapted quickly to varying situations at camp while maintaining composure under pressure.
  • Served as a positive role model for campers by embodying core values such as responsibility, integrity, teamwork, empathy, and respect.

Education

Bachelor of Science - Biology

Binghamton University
Binghamton, NY
05-2028

High School Diploma -

Edward R Murrow Highschool
Brooklyn, NY
06-2024

Skills

  • Customer service
  • Teamwork and collaboration
  • Time management
  • Problem-solving skills
  • Multi-tasking strength
  • Excellent people skills
  • Flexible schedule
  • Stocking and receiving
  • Store opening and closing
  • Sales training

Languages

French
Native or Bilingual

Timeline

Shadowing Student

Dentistry for Health NY
06.2024 - 06.2024

Counselor

Smith Street Children's Centre
06.2023 - 08.2023

Sales Associate

Brandy Melville USA
11.2022 - 01.2026

Bachelor of Science - Biology

Binghamton University

High School Diploma -

Edward R Murrow Highschool