Charlotte Jackson
Management
DESOTO,TX
Work Preference
Summary
Dynamic Customer Service Representative with a proven track record at Exxon, excelling in complaint resolution and customer relations. Adept at problem-solving and data collection, I consistently enhance customer satisfaction through active listening and adaptability. Committed to delivering exceptional service and fostering positive experiences in fast-paced environments.
Overview
10
10
years of professional experience
Work History
Customer Service Representative
Exxon
03.2024 - Current
- Open store and prepare coffee.
- Set up lottery and review paper work from previous day
- Count and open register
Customer Service Representative
Kohls Department Store
Cedar Hill, Tx
05.2022 - 03.2024
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Customer Service Representative
Family Dollar
Desoto, Tx
02.2022 - 07.2022
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Collaborated with product team to communicate customer feedback, resulting in product enhancements.
- Managed timely and effective replacement of damaged or missing products.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
Customer Service Representative
Movie Trading Company
Dallas, Tx
06.2016 - 06.2022
- Implemented and developed customer service training processes.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Updated company's FAQ section to include answers to common customer questions, reducing inquiry volume.
- Investigated and resolved accounting, service and delivery concerns.
Education
Bachelor of Science -
Bishop College
Wiley, TxSkills
Customer service
Problem-solving
Active listening
Product knowledge
Adaptability and flexibility
Complaint resolution
Data collection
Problem resolution
Decision-making
Paperwork processing
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Customer Service Representative
Exxon
03.2024 - Current
Customer Service Representative
Kohls Department Store
05.2022 - 03.2024
Customer Service Representative
Family Dollar
02.2022 - 07.2022
Customer Service Representative
Movie Trading Company
06.2016 - 06.2022
Bachelor of Science -
Bishop College