Charlotte Koster
Charleston,SC
Summary
Dynamic and dedicated professional with a strong work ethic and exceptional customer service skills, honed at Kwei Fei. Proven ability to upsell and engage guests, while effectively handling cash and utilizing POS systems. Committed to enhancing guest experiences and fostering teamwork in high-pressure environments.
Overview
7
7
years of professional experience
Work History
Server
Kwei Fei
Charleston, SC
06.2024 - 01.2025
- highly accredited and well known restaurant in the charleston food and beverage community
- Evaluate customers needs and preferences to make appropriate food and beverage recommendations
- Frequently assist colleagues during rush periods to promote teamwork and ensure customer satisfaction
- Maintained knowledge of all menu items including food, rotating draft beers, wines, and cocktails
- Trained new staff members
Event Assistant/ Expo
Bowens Island
Charleston, SC
03.2024 - 06.2024
- Well known establishment that’s a staple in the south!
- helped assist with the organization and set up of events
- prioritized guest experience all while maintaining great service
- collaborating with colleagues on projects to enhance the workplace
- handled alcohol and food
Server
Eleven 81
10.2023 - 03.2024
- Ensured that all guest felt welcomed while providing fast, efficient, professional service
- Maintained knowledge of all menu items including food, rotating draft beers, wines, and cocktails
- Established rapport to guest, catering to requests and resolving issues in a timely manner
Salesperson/ Marketing
Folly Beach Chair Company
02.2023 - 10.2023
- in charge of collaborating with local business to expand company reach
- creating projects to promote client growth
- learned to use a drone, and lots of social media use to create more engagement and generate more sales
- handling high volume sales calls
- operating heavy machinery and vehicles
- handling cash and assisting with book keeping
- working in extreme weather conditions while still being at service to guests
Key Holder/ Retail Associate
South Carolina Aquarium
Charleston, SC
06.2022 - 01.2023
- constant communication with colleges, children and adults
- organizing inventory
- keeping track of cash registers, as well as opening and closing
- ensuring guests are helped
- assisting tourists with finding their way around the charleston area
Server/ Expo
Well Hung Vineyard
Charleston, SC
02.2022 - 06.2022
- Joined a restaurant upon opening, and was apart of it from the floor up!
- Maintained knowledge of rotating menu
- was extensively trained on wine service, and different kinds of wine/ how they’re made
- handled and upscale, high volume restaurant giving the best possible service
Kennel Technician
Scenthound
Charleston, SC
03.2021 - 12.2021
- handled and cared for dogs
- groomed and treated dogs for various skin and topical issues
- conversing with clients about concerns for their animal
Lead Host/ Expo
Tattooed Senorita
Charleston, SC
11.2020 - 01.2021
- creating a welcoming environment for guests
- organizing seating and restaurant supplies
- assistanting coworkers during high volume periods to ensure satisfaction
Host
Kickin Chicken
Charleston, SC
12.2019 - 10.2020
- my first kitchen job
- anticipated guest needs and welcomed them upon arrival, as well as ensuring each guests needs
- food preparation
- handling the phone and cash
Receptionist/ Personal Assistant
Just Add Mosquitos
03.2018 - 11.2019
- family business, my first job
- conversed with employees and clients to ensure satisfaction
- assisted with book keeping to manage finances
- experience with power tools, as well as measurements and simple construction tasks
- organized materials and paperwork
- resolved issues between employees and clients
Education
Bachelor Of Journalism - Journalism And Media
Phoenix University
OnlineSkills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Upselling/ sales
- Animal care
- Service and problem solving skills
- Able to use POS systems
Accomplishments
- TIPS certification
- serve safe certification
- CPR and first aid certified
Additional Information
References
dylan trujillo general manager @ kwei fei
(703) 864-0668
kieran kelly coworker @ kwei fei
(843) 415-5611
carah daley assistant manager @ aquarium
(605) 786-3058
tilghman white manager @ tattooed señorita
(843) 494-8112
Timeline
Server
Kwei Fei
06.2024 - 01.2025
Event Assistant/ Expo
Bowens Island
03.2024 - 06.2024
Server
Eleven 81
10.2023 - 03.2024
Salesperson/ Marketing
Folly Beach Chair Company
02.2023 - 10.2023
Key Holder/ Retail Associate
South Carolina Aquarium
06.2022 - 01.2023
Server/ Expo
Well Hung Vineyard
02.2022 - 06.2022
Kennel Technician
Scenthound
03.2021 - 12.2021
Lead Host/ Expo
Tattooed Senorita
11.2020 - 01.2021
Host
Kickin Chicken
12.2019 - 10.2020
Receptionist/ Personal Assistant
Just Add Mosquitos
03.2018 - 11.2019
Bachelor Of Journalism - Journalism And Media
Phoenix University