Charlotte Martin
Jonesboro,GA
Summary
Adept at managing high-stress situations and resolving customer disputes through empathetic service. My background in healthcare services showcases my problem-solving abilities and medical terminology knowledge, contributing to patient well-being. My Customer Service experience brings top-notch skills in oral and written communication, active listening and problem-solving skills.
Overview
17
17
years of professional experience
Work History
Customer Service Representative
Arise Virtual Solutions Inc.
03.2019 - 10.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Activities /Day Program Assistant
Alzheimer Service Center
07.2016 - 10.2017
- Assisted in the coordination of community outings for increased socialization and life skill development.
- Facilitated group activities that promoted social interaction, teamwork, and communication among participants.
- Supported clients with daily living skills, promoting independence and self sufficiency
- Collaborated with multidisciplinary team members to provide comprehensive care for each participant.
Certified Nursed Assistant/Home Health Nurse
Martin Home Healthcare Services (Private Clients)
08.2005 - 12.2015
- Developed strong rapport with patients and families, fostering trust and open communication during challenging times.
- Coordinated with other healthcare team members to support patient needs.
- Identified early warning signs of patient deterioration or complications, promptly notifying physicians to adjust treatment plans accordingly.
- Documented patient vitals, behaviors and conditions to communicate concerns to family and medical team
- Delivered high-quality in-home nursing services, maintaining a safe and comfortable environment for patients.
Education
Pharmacy Technician - Health And Wellness
Clayton State University
2000 Clayton State Blvd. Morrow, GA 3026012.2017
Certified Nurse Assistant - Health And Wellness
Caregivers Solutions Training Institute /Home Care
1999 Parker Ct, Stone Mt, GA 3008710.2008
Medical Administrative Assistant - Administrative Assistance And Secretarial Science
Georgia Medical Institute-Dekalb
Atlanta, GA03.2006
Skills
- Customer Service
- Problem-solving abilities
- Call center experience
- Payment Processing
- Medical terminology knowledge
- Live chat support
- Quality Control
- Administrative Support
Timeline
Customer Service Representative
Arise Virtual Solutions Inc.
03.2019 - 10.2022
Activities /Day Program Assistant
Alzheimer Service Center
07.2016 - 10.2017
Certified Nursed Assistant/Home Health Nurse
Martin Home Healthcare Services (Private Clients)
08.2005 - 12.2015
Pharmacy Technician - Health And Wellness
Clayton State University
Certified Nurse Assistant - Health And Wellness
Caregivers Solutions Training Institute /Home Care
Medical Administrative Assistant - Administrative Assistance And Secretarial Science
Georgia Medical Institute-Dekalb
Similar Profiles
Angela BowieAngela Bowie
Vice President, Public Policy at ARISE VIRTUAL SOLUTIONSVice President, Public Policy at ARISE VIRTUAL SOLUTIONS
LeShe HouseLeShe House
Customer Service Representative at Arise Virtual Solutions IncCustomer Service Representative at Arise Virtual Solutions Inc
Deidra CroleyDeidra Croley
Call Center Representative at Arise Virtual Solutions Inc. (Home Depot)Call Center Representative at Arise Virtual Solutions Inc. (Home Depot)
David BorgDavid Borg
Director - Transformation Office at Arise Virtual SolutionsDirector - Transformation Office at Arise Virtual Solutions
Dr. Stephanie PayneDr. Stephanie Payne
Deputy Superintendent at Dubois Integrity AcademyDeputy Superintendent at Dubois Integrity Academy