Bruno David
Stoughton,MA
Summary
Customer Support Representative with over four years of experience delivering exceptional service in technology support, product assistance, and sales. Proficient in English, French, and Spanish, with a proven track record of resolving complex issues and managing high-volume inquiries. Expertise in CRM tools and troubleshooting, providing clear and empathetic support that meets customer experience standards.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Arise Virtual Solutions Inc.
Remote
08.2024 - Current
- Efficiently scheduled appointments through online booking systems.
- Communicated with clients to confirm and reschedule appointments, ensuring clarity.
- Maintained accurate records of client interactions and appointment details for reference.
- Handled incoming calls and inquiries professionally, providing excellent customer service.
Customer Service Representative
Liveops
Remote
07.2022 - 07.2024
- Resolved customer complaints by promptly identifying issues and delivering appropriate solutions.
- Documented customer interactions in internal CRM system to ensure accurate record-keeping.
- Facilitated effective communication between customers and internal departments for swift issue resolution.
- Assisted customers with inquiries via phone and online support channels, enhancing service accessibility.
Customer Service Representative Product support
Liveops
Remote
12.2021 - 05.2022
- Identified customer needs and resolved issues, delivering effective solutions efficiently.
- Educated customers on offerings and company policies to ensure understanding.
- Tracked interactions and feedback using CRM software to enhance service delivery.
- Provided precise information in response to inquiries about products and services.
- Established strong relationships through personalized assistance and proactive support.
- Achieved first call resolution, enhancing customer satisfaction.
Education
High School Diploma -
Rene Descartes
Port-au-Prince Haiti07-2019
Skills
- Appointment management
- Customer engagement strategies
- CRM documentation and resolution
- Product proficiency
- Communication abilities
- Time management
- Active listening
Languages
English
Full Professional
French
Native/ Bilingual
Spanish
Professional
Timeline
Customer Service Representative
Arise Virtual Solutions Inc.
08.2024 - Current
Customer Service Representative
Liveops
07.2022 - 07.2024
Customer Service Representative Product support
Liveops
12.2021 - 05.2022
High School Diploma -
Rene Descartes