Charlotte McElroy
Nazareth,PA
Summary
Accomplished Shift Supervisor and Certified Trainer, notably at Playa Bowls, with a proven track record in staff development and workplace safety. Expert in leveraging strong communication and strategic planning skills to resolve customer issues, enhance team productivity by over 30%, and ensure efficient operations. Renowned for fostering a customer-oriented environment and mentoring employees towards excellence. Reliable Shift Leader with Four years in food industry. Excellent motivational leader successfully communicates duties and tasks. Dedicated to providing highest standard of service and creating warm and welcoming environment for customers.
Overview
2
2
years of professional experience
Work History
Shift Supervisor
Playa Bowls
07.2023 - Current
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Responded to and resolved customer questions and concerns.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
Certified Trainer
Longhorn Steakhouse
10.2022 - 11.2023
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Provided ongoing support for certified individuals, offering guidance as they navigated new challenges in their professional roles.
- Developed innovative training materials, resulting in higher levels of trainee satisfaction.
- Consistently received high ratings on trainer evaluations, reflecting a strong commitment to excellence in education and professional development.
Education
Associate of Arts - Early Childhood Education
Northampton Area Community College
Northampton, PA06.2025
High School Diploma -
Nazareth Area High School
Nazareth, PA06.2023
Skills
- Employee Training
- Workplace Safety
- Staff Management
- Customer-Oriented
- Safety understanding
- Training and mentoring
- Staff Motivation
- Schedule Management
- Strategic Planning
- Scheduling Coordination
- Problem-Solving
- Positive Attitude
- Strong verbal and written communication
Timeline
Shift Supervisor
Playa Bowls
07.2023 - Current
Certified Trainer
Longhorn Steakhouse
10.2022 - 11.2023
Associate of Arts - Early Childhood Education
Northampton Area Community College
High School Diploma -
Nazareth Area High School
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