Charlotte Pearson
East Greenwich,RI
Summary
Proven server at Halvorson's Upstreet Cafe, adept in guest engagement and POS system management, enhanced customer satisfaction through exceptional service and multitasking abilities. Demonstrated leadership and problem-solving skills, contributing significantly to team efficiency and positive dining experiences.
Overview
4
4
years of professional experience
Work History
Server
Halvorson's Upstreet Cafe
05.2022 - 08.2024
- Served food and beverages at a professional, family owned eatery promptly with focused attention to customer needs.
- Collaborated with team members to keep the restaurant running smoothly by fulfilling duties such as stocking equipment and ingredients, running food, and helping others.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality in a fast paced environment.
- Maintained a cordial environment for customers using effective communication skills.
- Contributed to restaurant success by working service bar and/or hosting when short-staffed.
Server
Buster Krab's Grill and Beach Bar
06.2020 - 08.2021
- Tended to customers at a fast-paced bar and grill on the water in a variety of ways including obtaining food and beverage orders, keeping drinks refilled, and ensuring customers have everything they need without sacrificing attention to detail or guest rapport.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
Education
Bachelor of Science - Biochemistry
University of Vermont
Burlington, VT05.2024
Skills
- Strong Work Ethic
- Exceptional customer service
- Cash Handling
- Guest Engagement
- Attention to Detail
- POS System
- Ability to Multitask
- Critical Thinking and Problem Solving
Timeline
Server
Halvorson's Upstreet Cafe
05.2022 - 08.2024
Server
Buster Krab's Grill and Beach Bar
06.2020 - 08.2021
Bachelor of Science - Biochemistry
University of Vermont
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