Charlotte Persaud
Jamesburg,NJ
Summary
Healthcare professional with comprehensive experience in coordinating patient care and optimizing healthcare operations. Known for strong team collaboration and results-driven approach, ensuring smooth workflow and effective communication among medical staff. Relied upon for adaptability and proficiency in managing dynamic healthcare needs while maintaining high standards.
Overview
6
6
years of professional experience
Work History
Medical Coordinator
Seaview Orthopedics
12.2021 - Current
- Promoted positive relationships between patients and healthcare providers through professional communication skills and empathetic understanding of individual needs.
- Reduced appointment wait times for patients by effectively managing schedules and optimizing appointment bookings.
- Improved patient satisfaction by promptly addressing concerns, answering questions, and providing clear explanations of treatment plans.
- Ensured accurate record-keeping by diligently maintaining electronic health records and updating patient information as needed.
Operations Manager
CVS
08.2021 - 03.2022
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Trained and guided team members to maintain high productivity and performance metrics.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
Assistant Store Manager
Rite AID
02.2019 - 08.2021
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
Education
Associates Degree -
Laguardia Community College
Masters Degree - Criminal Justice
John Jay College of Criminal Justice
New York12.2024
Skills
HIPAA Compliance
Patient Relations
Patient confidentiality
Verbal Communication
Clinical Documentation
Patient Care Coordination
Appointment Scheduling
Problem-Solving
Attention to Detail
Problem-solving abilities
Multitasking Abilities
Organizational Skills
Languages
Spanish
Professional Working
Timeline
Medical Coordinator
Seaview Orthopedics
12.2021 - Current
Operations Manager
CVS
08.2021 - 03.2022
Assistant Store Manager
Rite AID
02.2019 - 08.2021
Associates Degree -
Laguardia Community College
Masters Degree - Criminal Justice
John Jay College of Criminal Justice
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