Charlotte Phillips

Cleaning residential homes and commercial buildings - including strip and waxing - carpet cleaning - windows - etc

• Responded quickly to customer complaints and gathered pertinent information to make educated decisions for remediation.
• Established long-term relationships with customers by promoting great service and engagement skills and quickly resolving issues.
• Maintained relationships with vendors and suppliers in order to secure favorable terms on materials and services.
• Oversaw hiring process for new employees, from recruiting to onboarding training.

• Worked collaboratively with team members to meet production deadlines while adhering to quality standards set forth by company policy.
• Set up rigging and loading equipment daily and observed safety procedures to minimize risks.
• Performed maintenance and repairs on and loading equipment to keep machinery properly functioning.
• Wrapped orders in plastic material prior to loading.
• Produced quality products by palletizing, packaging and assembling finished items.

• Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
• Kept informed of current promotions, exchange and refund policies, pricing structures.
• Checked personal identifications during alcohol and tobacco sales.
• Assisted in developing store policies related to cashier activities and procedures.
• Addressed customer complaints promptly while remaining professional in challenging situations.