Charlotte Rodgers
Mont Belvieu,TX
Summary
Dynamic Customer Service Representative with a proven track record at Corley Construction, excelling in problem-solving and effective communication. Enhanced customer loyalty through empathetic conflict resolution and maintained high standards of service. Detail-oriented in data management, consistently delivering exceptional support and fostering positive client relationships.
Overview
38
38
years of professional experience
1
1
Certification
Work History
Administrative Assistant
Corley Constuction
Baytown, TX
02.2023 - 03.2025
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Responded to customer requests for products, services, and company information.
- Ensured high levels of customer contentment by resolving issues quickly and providing accurate details.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
Nutritionist
Kirbyville Consolidated Independent School District
Kirbyville, TX
01.2007 - 05.2008
- Cleaned and sanitized surfaces, tools, and equipment.
- Restocked condiments, beverages, and utensils per expected use levels.
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
- Prepared ingredients and recipe components ahead of time.
- Contributed to a positive work environment by collaborating with team members and assisting in various roles as needed.
Administrative Officer
PDQ Business Services
Beaumont, TX
03.1992 - 08.1994
- Answered incoming calls, directing clients to individuals addressing specific needs.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled complaints and questions, and re-directed calls to other team members.
- Acted as first point of contact and set appointments for prospective clients.
- Expedited daily office tasks such as mail distribution, document scanning, photocopying, and data entry to ensure smooth workflow.
Restaurant Manager
Katies BBQ
Newton Tx
02.1987 - 01.1992
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Education
CNA
Angelina College
Lufkin, TX04-1995
High School Diploma -
Newton High School
Newton Texas05-1986
Skills
- Client support
- Effective communication
- Problem-solving skills
- Detail-oriented data management
- Data Entry
- Proficient in Excel & Microsoft Office
Accomplishments
- Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
Certification
- MCAS - Microsoft Certified Application Specialist
Languages
English
Full Professional
Timeline
Administrative Assistant
Corley Constuction
02.2023 - 03.2025
Nutritionist
Kirbyville Consolidated Independent School District
01.2007 - 05.2008
Administrative Officer
PDQ Business Services
03.1992 - 08.1994
Restaurant Manager
Katies BBQ
02.1987 - 01.1992
CNA
Angelina College
High School Diploma -
Newton High School