Michelle Crockett
Customer Service
Bronx,US
Summary
Dynamic Human Resources and Administrative professional with over 2 years of experience in optimizing office operations and managing executive schedules. Expertise in Microsoft Office Suite enhances the ability to foster a collaborative work environment, demonstrated by a proven track record in delivering exceptional customer service and accurate data entry. Committed to leveraging skills in employee orientation and administrative support to contribute to organizational success and enhance team productivity. Passionate about creating streamlined processes that empower colleagues and elevate overall workplace efficiency.
Overview
13
13
years of professional experience
Work History
Administrative Assistant
Ashton Bridge Capital
03.2024 - 06.2024
- Managed executive calendars, scheduling appointments, meetings, and travel arrangements efficiently.
- Prepared and edited correspondence, reports, and presentations, ensuring high-quality documentation.
- Maintained office supplies inventory, anticipating needs and placing timely orders to avoid shortages.
- Screened phone calls and emails, providing accurate information or redirecting inquiries appropriately.
- Accurately tracked and reconciled executive expense reports, ensuring timely submission of reimbursement requests.
Human Resource Assistant
Veterans Administration Hospital
07.2019 - 08.2021
- Support the work of HR Specialist with duties in Personnel Processing and Record management
- Recruitment placement and Staffing
- Assist with fingerprint, and PIV ID cards
- Scan document in EOPF personnel folders
- Post new job position in the facility
- Customer Service
- Provides advice and counsel to employees regarding rights, benefits, leave, health, life and TSP
- Coding actions on New employees, pay, grade, and resignation
Medical Support Assistant
Veteran Affairs Healthcare Systems
05.2016 - 06.2018
- Obtaining essential information and documentation from Veteran patients for enrollment activities
- Performing scheduling functions for Veteran patients including appointments, cancellations, and rescheduled
- Facilitating communication between Veterans and other facility consult departments
- Support of inpatient units and wards with administrative duties during day, evening, night, and weekend shifts
- Processing and record keeping of inpatient medical records
- Providing reception to incoming and outgoing customers and communication
- Utilizes Microsoft Office software to compile data and formulate reports
Housekeeper
Veteran Affairs Health Care
03.2015 - 04.2016
- Clean rooms, hallways, lobbies, lounges, restrooms, corridors, elevators, stairways, locker rooms, and other work areas so that health standards met
- Keep storage areas and carts well stocked, clean, and tidy
- Wash windows, walls, ceilings, and woodwork, waxing and polishing as necessary
- Replenish supplies, linens, and bathroom items
- Sweep, scrub, wax, or polish floors, using brooms, mops, or powered scrubbing and waxing machines
Unit Supply Specialist
United States Army and Army Reserve
04.2004 - 08.2010
- Receiving, inspecting, inventorying, loading, unloading. Storing, delivering, and turning in equipment and supplies
- Operating unit-level computers
- Preparing all unit/organizational supplies documents
- Maintaining an automated supply system for accounting organizational and installation supplies and equipment
- Procedures for shipping, receiving, storing, and issuing stock
- Keeping records on incoming and outgoing stocks
Customer Service Representative
Department of Finance
11.2000 - 09.2003
- Resolved customer service-related issues from online application inquiries
- Provided quality sales services to promote property tax reduction services to new customers
- Mailed promotional fliers and pamphlets to all qualified individuals regarding our services
- Performed data analysis and statistical data and entered it into electronic spreadsheets, with graphical analysis and report preparation as needed
- Uses Microsoft word, excel, outlook, PowerPoint, and vista
- Completed and transcribed tax and finance reports in the correct medical format after final approval
Education
Bachelor's degree - Business Administration
Southern New Hampshire University
Manchester, NH12.2024
Associates - Medical Administrative Assistant
Ultimate Medical Academy
Clearwater, FL02.2014
Master of Science - Human Resources Management
Southern New Hampshire University
Manchester, NH09-2026
Skills
- Office administration support
- Time Management
- Client support
- Information tracking
- New employee onboarding
- Human resources management
- Excel proficiency
- Administrative experience
- Customer support
- Proficient in Microsoft Office
- Team leadership
- Data entry
- Computer skills
- Analysis skills
- Time management
- Microsoft Outlook
- Effective calendar coordination
- Microsoft Word
- Microsoft Powerpoint
- Computer literacy
- Client support
Timeline
Administrative Assistant
Ashton Bridge Capital
03.2024 - 06.2024
Human Resource Assistant
Veterans Administration Hospital
07.2019 - 08.2021
Medical Support Assistant
Veteran Affairs Healthcare Systems
05.2016 - 06.2018
Housekeeper
Veteran Affairs Health Care
03.2015 - 04.2016
Unit Supply Specialist
United States Army and Army Reserve
04.2004 - 08.2010
Customer Service Representative
Department of Finance
11.2000 - 09.2003
Associates - Medical Administrative Assistant
Ultimate Medical Academy
Bachelor's degree - Business Administration
Southern New Hampshire University
Master of Science - Human Resources Management
Southern New Hampshire University
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