Charlotte Sivils

Retail Management

Clearwater,FL

Summary

Dynamic professional with a proven track record in retail operations at AVMH Ventures. Skilled in team leadership and customer relations, I successfully implemented quality assurance protocols and enhanced staff training, resulting in improved service delivery. Adept at decision-making and optimizing workflow, I thrive in fast-paced environments while maintaining high standards.

Overview

years of professional experience

Work History

Assistant Manager

AVMH Ventures

04.2025 - Current

Coordinated scheduling and logistics for team operations to optimize workflow efficiency.
Assisted in developing training materials to enhance staff onboarding and performance.
Managed inventory control processes, ensuring accurate tracking of supplies and resources.
Implemented quality assurance protocols to maintain high standards in service delivery.
Analyzed customer feedback to identify areas for improvement in service offerings.

Supervisor

Blue Goose Supermarket

11.2020 - 02.2022

Supervised daily operations, ensuring adherence to safety protocols and quality standards.
Trained and mentored team members on operational procedures and best practices.
Coordinated workflow schedules to optimize productivity and resource allocation.
Implemented process improvements that enhanced efficiency and reduced downtime.
Resolved operational issues swiftly, maintaining a high level of service quality.
Collaborated with upper management to develop strategic plans for operational enhancements.

Store Associate

Walmart

04.2018 - 08.2018

Assisted customers with product inquiries and purchasing decisions to enhance shopping experience.
Maintained cleanliness and organization of sales floor and stockroom to ensure operational efficiency.
Restocked shelves and displays according to company guidelines, optimizing product visibility and accessibility.
Greeted customers, helped locate merchandise, and suggested suitable options.

Team Member

Five Guys

02.2018 - 05.2018

Prepared food items according to standardized recipes and safety protocols.
Delivered exceptional customer service in fast-paced environment.
Maintained cleanliness and organization of workstations and dining areas.

Education

Special Education

Bradley University

Peoria, IL

Skills

Customer service
Money handling
Team leadership

Decision-making
Customer relations
Retail operations

Timeline