Charlotte Slack
Phoenixville,PA
Summary
Dynamic FOH Manager with a proven track record at ANEU Kitchens and Hal's Bar and Grill, excelling in guest relations and staff management. Elevated customer satisfaction through strategic feedback analysis and upselling, boosting revenue significantly. Expert in service prioritization and maintaining quality standards, fostering loyalty among a high volume of repeat customers.
Overview
13
13
years of professional experience
1
1
Certification
Work History
FOH Manager
ANEU Kitchens
05.2023 - Current
- Managed day-to-day FOH operations to drive quality, standards, and meet customer expectations.
- Grew sales by 38% at seasonal satellite location by refining operational procedures, ordering system, and employee management systems
- Created portfolio of employee training videos to implement consistency of production and service, as well as reduce company cost and time of in-person training
- Utilized extensive hiring experience to improve productivity levels, sales, and overall drive of staff
- Adhered to safe work practices, food safety regulations, and corporate guidelines.
- Analyzed customer feedback and implemented strategies to improve customer satisfaction.
- Utilized upselling techniques to maximize revenue and increase customer satisfaction.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Motivated staff to perform at peak efficiency and quality.
FOH Manager/Lead Bartender
Hal's Bar and Grill
10.2011 - 05.2021
- Managed day-to-day FOH operations to drive quality, standards, and meet customer expectations.
- Created a high quality, customer-centric team environment to ensure retention of high value employees
- Over time increased daily sales averages by more than 100%
- Maintained positive relationships with hundreds of repeat customers and regular clientele, while simultaneously nurturing the experiences of new customers resulting in overall sales growth and a loyal long-term following
- Crafted special drink and cocktail menu items for seasonal offerings.
- Upsold daily specials and beverage promotions to exceed daily sales goals.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Oversaw inventory and ordering in a detail-oriented manner to reduce waste and loss and increase profitability
- Served high customer volumes during special events, nights, and weekends.
Education
Bachelor of Arts - English Writing
University of Pittsburgh
PittsburghSkills
- Guest Relations
- Point of sale systems
- Staff Management
- Quality Standards
- Service prioritization
Certification
- Web Design and Development Certificate, Cornell University - January 2023
Special interest in UX Design as applicable to website building and POS systems' organization and utilization
Timeline
FOH Manager
ANEU Kitchens
05.2023 - Current
FOH Manager/Lead Bartender
Hal's Bar and Grill
10.2011 - 05.2021
- Web Design and Development Certificate, Cornell University - January 2023
Special interest in UX Design as applicable to website building and POS systems' organization and utilization
Bachelor of Arts - English Writing
University of Pittsburgh
Similar Profiles
Isabella ColuzziIsabella Coluzzi
Sales Associate at ANEU KitchensSales Associate at ANEU Kitchens
Georgia McloughlinGeorgia Mcloughlin
Business & Marketing Lead at ANEU KitchensBusiness & Marketing Lead at ANEU Kitchens
Isabella ColuzziIsabella Coluzzi
Sales Associate at ANEU KitchensSales Associate at ANEU Kitchens