Summary
Overview
Work History
Education
Skills
Certification
Licenses
References
Timeline
Generic
Charlotte Smock

Charlotte Smock

St Augustine,FL

Summary

Professional Summary: Compassionate and detail-oriented Registered Nurse with over 15 years of experience in emergency, ICU, infusion, and remote telephonic triage. Skilled in rapid assessment, critical decision-making, and patient advocacy across diverse clinical environments. Adept at delivering high-quality telephonic triage, patient education, and care coordination that improve outcomes and enhance patient experiences. Known for strong clinical judgment, clear communication, and the ability to remain calm under pressure.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Remote telephonic triage RN

Intella Triage
Saint Augustine, Florida
03.2025 - Current

Delivered 24/7 telephone triage for hospice and home health patients across multiple time zones.
Utilized Schmitt-Thompson protocols to assess symptoms and determine appropriate care levels.
Coordinated patient education and communication with on-call providers for urgent cases.
Documented all encounters in EMR, ensuring adherence to HIPAA regulations.
Maintained calm, empathetic communication during high-stress situations to improve patient experience.

RN

Altus Infusion
Tustin, CA
08.2021 - 10.2023
  • Administered IV fluids, Biologic medications and blood products through peripherally inserted central venous catheter to support long-term treatment for autoimmune disorders.
  • Counseled patients and caregivers and provided compassionate emotional support.

ER Travel Nurse

Westways
West Anaheim, California
12.2013 - 08.2022
  • Performed IV insertion, intubation, medicine administration, blood drawing and other medical procedures to facilitate treatment plan.

ICU Travel Nurse

East Providence Hospital
Fort Worth, Texas
11.2020 - 01.2021

Covid Response Nurse

Favorite Staffing
Miami, Florida
06.2020 - 08.2020

RN, ER

Children's Of Orange County
Orange, California
01.2019 - 04.2020

Travel ER Nurse

Presbyterian Intercommunity Hospital
Downey, California
10.2015 - 12.2018

ICU Travel Nurse

Krucial Staffing
Edinburg, TX
10.2020

Education

Bachelor of Science - Registered Nurse

Chamberlain School of Nursing
Kentucky
10.2016

Skills

  • Patient and family advocacy
  • Excellent written and oral communication skills
  • Excellent critical thinking and problem-solving skills
  • Works within approved procedures and clinical guidelines
  • Electronic medical record experience, EPIC, CERNER, Meditech
  • Ability to use Windows-based computer software
  • Strong clinical judgment
  • 15 years of experience working in a variety of patient care settings, including the emergency department, critical care, infusion, and remote telephonic triage
  • Prior remote triage experience

Certification

  • PALS
  • BLS
  • ACLS

Licenses

  • California Registered Nurse License
  • Florida Compact Registered Nurse License

References

References available upon request.

Timeline

Remote telephonic triage RN

Intella Triage
03.2025 - Current

RN

Altus Infusion
08.2021 - 10.2023

ICU Travel Nurse

East Providence Hospital
11.2020 - 01.2021

ICU Travel Nurse

Krucial Staffing
10.2020

Covid Response Nurse

Favorite Staffing
06.2020 - 08.2020

RN, ER

Children's Of Orange County
01.2019 - 04.2020

Travel ER Nurse

Presbyterian Intercommunity Hospital
10.2015 - 12.2018

ER Travel Nurse

Westways
12.2013 - 08.2022

Bachelor of Science - Registered Nurse

Chamberlain School of Nursing

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