Charlotte Vasely
Saint Augustine,FL
Summary
Hardworking student with years of restaurant and retail experience. Skilled at multitasking, problem solving, and fostering an enthusiastic work environment. Quick learner in fast-paced environments and reliable.
Overview
3
3
years of professional experience
Work History
Assistant Manager
Shorebreak Pizza & Taphouse
Virginia Beach, VA
09.2022 - 07.2024
- Supervised and trained staff in customer service, food handling, and safety protocols.
- Resolved customer complaints in a professional manner to maintain positive relationships with guests.
- Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
- Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
- Worked in close collaboration with team members to ensure customers received high-quality service.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
Restaurant Hostess
Shorebreak Pizza & Taphouse
Virginia Beach, Virginia
09.2022 - 07.2024
- Greeted customers and escorted them to their tables.
- Assigned seating arrangements based on customer preferences and restaurant policies.
- Provided menus and answered questions about menu items and specials.
- Managed reservations, waitlists, and special requests for large parties.
- Assisted with setting up banquet rooms for special events.
- Provided assistance to servers as needed including refilling beverages and clearing plates from tables.
- Restocked condiments, silverware, napkins, tablecloths. as needed.
- Resolved customer complaints in a professional manner while maintaining a positive attitude towards guests.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
- Operated cash register to process customer transactions accurately and efficiently.
Busser
Shorebreak Pizza & Taphouse
Virginia Beach, VA
09.2022 - 07.2024
- Provided quick and efficient clearing of tables between courses.
- Assisted servers with stocking supplies, setting up for service and cleaning duties.
- Maintained cleanliness of restaurant dining area throughout shift.
- Followed all safety regulations while carrying heavy trays or dishes to the kitchen.
- Swept floors, washed walls and windowsills, emptied trash receptacles and cleaned restrooms when needed.
- Maintained a friendly attitude towards customers at all times.
- Assisted in the training of new bussers, sharing knowledge and best practices.
Food Runner
Shorebreak Pizza & Taphouse
Virginia Beach, VA
09.2022 - 07.2024
- Organized food orders and ensured accuracy of items served to customers.
- Provided assistance with clearing plates from tables after meals were completed.
- Cleaned and sanitized work areas throughout shift including counter tops, floors, equipment.
- Responded promptly to customer inquiries and requests for additional items or services.
- Resolved customer complaints quickly and efficiently while adhering to company policies.
- Assisted in training new staff members on restaurant operations and procedures.
- Performed daily pre-shift side work duties such as restocking supplies, polishing silverware.
Retail Worker
Coastal Edge Surf Shop
Virginia Beach, VA
06.2022 - 09.2022
- Greeted customers, identified their needs and provided assistance with product selection.
- Maintained an organized store environment by restocking shelves and organizing displays.
- Provided excellent customer service by answering questions, resolving problems and addressing complaints in a professional manner.
- Operated cash register, ensuring accurate and efficient customer payments processing.
- Performed daily opening and closing procedures for the store including setting up displays, cleaning shelves and counting money.
- Processed returns and exchanges according to company policies while maintaining positive customer relations.
- Utilized promotional materials such as signs and banners to draw attention to special offers or new products.
- Attended training sessions conducted by supervisors regarding new products, services or changes in company policy.
- Initiated friendly conversation with customers to determine level of assistance required.
Restaurant Hostess
Sandbridge Island Restaurant
Virginia Beach, VA
10.2021 - 06.2022
- Greeted customers and escorted them to their tables.
- Communicated with kitchen staff regarding customer feedback or complaints.
- Completed daily side work tasks assigned by management such as rolling silverware or folding napkins.
- Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.
- Accommodated guests with children and special needs to promote comfortable dining experience.
- Managed guest expectations by relaying information regarding hours, wait times and specials.
- Directed customers to bar area in high-traffic times to increase drink sales.
- Responded appropriately to customer complaints, bringing major issues to attention of manager on duty.
Education
High School Diploma -
Kellam Highschool
Virginia Beach, VA06-2024
Some College (No Degree) - Undecided
Flagler College
Saint Augustine, FLSkills
- Sales Strategies
- Marketing tactics
- Orientating and training
- Staff Training and Development
- Money Handling
- Retail Operations
- Staff Supervision
- Team motivation
- Food Running
- Customer Service
- Guest Engagement
- Server Support
- Event Planning
- Complaint Handling
- Cleaning and sanitation
- Positive and professional
- Upselling
- Greeting guests
- Phone Etiquette
- Table Bussing
- Restroom Servicing
- Menu Memorization
- Problem-Solving
- Friendly, Positive Attitude
- Organization and Time Management
Timeline
Assistant Manager
Shorebreak Pizza & Taphouse
09.2022 - 07.2024
Restaurant Hostess
Shorebreak Pizza & Taphouse
09.2022 - 07.2024
Busser
Shorebreak Pizza & Taphouse
09.2022 - 07.2024
Food Runner
Shorebreak Pizza & Taphouse
09.2022 - 07.2024
Retail Worker
Coastal Edge Surf Shop
06.2022 - 09.2022
Restaurant Hostess
Sandbridge Island Restaurant
10.2021 - 06.2022
High School Diploma -
Kellam Highschool
Some College (No Degree) - Undecided
Flagler College
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