Charlotte Wang
Stamford,CT
Summary
Talented retail store manager with expert team leadership, planning, and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.
Overview
6
6
years of professional experience
Work History
Manager
Brandy Melville USA
09.2021 - Current
- Held the highest position at the store
- Trained employees on additional job positions to maintain coverage of roles.
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Recruited and hired qualified candidates to fill open positions.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Exercised good judgment and decision-making in escalating concerns and resolving issues.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Monitored staff performance and addressed issues.
- Entered time and attendance logs in preparation for payroll.
- Created training modules and documentation to train staff.
Professional Nanny
Private Care
12.2020 - Current
- Created nurturing, safe environments to promote emotional, social and intellectual growth.
- Aided with bathing, dressing, teeth brushing and diapering to promote healthy personal hygiene and good oral health.
- Posted parents' contact information and first responder phone numbers in case of emergency situations.
- Monitored indoor and outdoor playtime by guiding activities while watching for dangers.
- Regulated children's schedules to balance rest, learning and play.
- Interacted positively with children to promote mental and emotional development.
- Followed routines to foster stability and structure in children's lives during parental absences.
- Developed lasting, professional relationships with families by encouraging open communication and delivering positive feedback.
Sales Associate
JUJA
06.2019 - 11.2020
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Helped customers find specific products, answered questions and offered product advice.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Sold various products by explaining unique features and educating customers on proper application or usage.
- Built and maintained relationships with peers and upper management to drive team success.
- Answered product questions with up-to-date knowledge of sales and promotions.
- Answered incoming telephone calls to provide store, products and services information.
- Used technology resources to assist customers in locating and selecting items.
- Received and displayed product shipments on store retail shelves upon delivery.
Retail Marketing Intern
LF Stores
02.2019 - 04.2019
- Identified areas or opportunities for growth through business analytics.
- Assisted personnel with day-to-day marketing tasks and coordinating activities.
- Developed social media content and campaigns and analyzed metrics to capture trends and opportunities.
- Researched and developed creative content for websites to promote brands in market.
- Researched latest trends and conducted market analysis.
Education
Bachelor of Science - Marketing
University of Connecticut
Stamford06-2023
Skills
- Sales Techniques
- Staff Development
- Hiring and Training
- Scheduling and Coordinating
- Verbal and Written Communication
- Visual Merchandising
- Team Training
- Staff Management
- Marketing strategy
- Customer Service
- Customer Relationship Management
- Interpersonal Relations
- Professional and Courteous
- Computer Skills
- Store operations
Languages
French
Limited Working
Timeline
Manager
Brandy Melville USA
09.2021 - Current
Professional Nanny
Private Care
12.2020 - Current
Sales Associate
JUJA
06.2019 - 11.2020
Retail Marketing Intern
LF Stores
02.2019 - 04.2019
Bachelor of Science - Marketing
University of Connecticut
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