Laura Angell
Associate Manager
Blue Springs
Summary
Talented Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Dedicated [Industry] professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
8
8
years of professional experience
Work History
Manager
Cato's Fashion
09.2020 - Current
- Drove operational efficiency through data-driven decision-making processes, leveraging analytics tools for informed strategy development.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Managed and motivated employees to be productive and engaged in work.
- Developed and maintained relationships with customers and suppliers through account development.
- Established team priorities, maintained schedules and monitored performance.
Life Coach
Self
06.2019 - Current
- Developed customized action plans for clients, resulting in improved decision-making and goal-setting abilities.
- Continuously updated knowledge in the field of life coaching through professional development opportunities including conferences, trainings, and literature reviews.
- Assisted clients in exploring feelings and understanding behaviors.
- Partnered with clients to develop effective strategies for work-life balance, leading to enhanced overall well-being and satisfaction.
- Provided education on mental health topics and resources to clients.
- Utilized active listening skills to identify underlying client needs and develop targeted strategies accordingly.
- Supervised meetings with family members to help create support system for clients.
- Encouraged clients to set and achieve reasonable goals on weekly basis.
Coach
The King's Company
03.2019 - Current
- Coordinated special events such as pre-season tryouts, training camps and special workshops to support team goals.
- Facilitated open communication between players, parents, staff members, ensuring that all concerns were addressed promptly and effectively.
- Assisted clients with developing strategies to manage stress and increase productivity.
- Created and implemented innovative strategies to engage clients in coaching journey.
- Spearheaded off-season training programs focusing on skill development while maintaining physical conditioning levels.
Volunteer Coordinator
TKC/homeschool
09.2015 - 12.2018
- Collaborated with other departments to identify specific needs for volunteers, optimizing resource allocation and improving program effectiveness.
- Worked with program teams to identify and match volunteers with appropriate activities.
- Developed an exit interview process to gather valuable feedback from departing volunteers, providing insights for improving future retention rates.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Organized recognition events to show appreciation for volunteer contributions, boosting morale and promoting a positive organizational culture.
- Scheduled and organized training sessions for volunteers to develop skills and knowledge.
Education
Life Coach
Kings Company
Online09.2018
Dental Assisting
Dental Assistant
Springfield Mo06.2007
High School Diploma -
Blue Springs High School
Blue Springs, MO05.1996
Skills
- Shift Scheduling
- Verbal and written communication
- Good Judgment
- Policy Implementation
- Sales Techniques
- Customer Service
- Decision-Making
- Teamwork and Collaboration
- Building Relationships
- Motivational Techniques
- Excellent Sales Skills
- Small Group Practices
- Coaching and Mentoring
- Retail Sales Customer Service
- Refund Processing
- Customer Relations
- Understanding Customer Needs
- Livechat Messaging
- Document and Records Management
- Order Fulfillment
- Grammar
- Managing Multiple Tasks
- Medical Terminology Knowledge
- Sales and Upselling
- Report Creation
- Customer Consulting
- Google Docs
- Active Listening
- Spreadsheets
- Sales Expertise
- Data Evaluation
- Administrative Support
- Problem-Solving Ability
- Time Management
- Strategic Selling
- Cash Register Operation
- Store Opening and Closing
- Educational Opportunities
- Providing Feedback
- Money Transfer Systems
- Policy and Procedure Adherence
- Sales Contracts
- Conflict Resolution
- Customer Needs Assessment
- Delivery Arrangements
- Excellent Written and Verbal Communication
- Documentation and Recordkeeping
- Public Speaking
- Group and Individual Instruction
- Group Learning Mechanics
- Business Correspondence
- Staff Management
- Multi-Line Telephone Systems
- Process Payments
- Accounting Techniques
- Expense Reporting
- Sorting and Labeling
- Greet Guests
- Travel Planning
- Office Equipment Operation
- Document Control
- Verbal and Written Communication
- Database Administration
- Telephone Skills
Quote
I can’t understand why people are frightened of new ideas. I’m frightened of the old ones.
John Cage
Work Preference
Work Type
Full TimePart TimeWork Location
RemoteImportant To Me
Work from home optionTimeline
Manager
Cato's Fashion
09.2020 - Current
Life Coach
Self
06.2019 - Current
Coach
The King's Company
03.2019 - Current
Volunteer Coordinator
TKC/homeschool
09.2015 - 12.2018
Life Coach
Kings Company
Dental Assisting
Dental Assistant
High School Diploma -
Blue Springs High School
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