Charlotte Williams
Warsaw,NC
Summary
Reliable and highly-motivated employee with a desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Always willing to help fellow colleagues and promote teamwork.
Overview
2
2
years of post-secondary education
28
28
years of professional experience
Work History
Rural Mail Carrier/Clerk
United States Postal Service
Warsaw, NC
03.2007 - Current
- Delivered rural mail and parcels across assigned postal routes.
- Sorted incoming mail to ensure accurate delivery sequence along established routes.
- Collected outgoing mail from homes and rural mailboxes.
- Verified addresses and flagged undeliverable postal items.
- Loaded postal vehicle with mail, parcels, and delivery supplies.
- Inspected postal vehicle for safety, cleanliness, and readiness.
- Communicated delivery issues with postal supervisors and customers.
- Operated vehicle in accordance with applicable laws and regulations.
- Ensured proper handling of fragile packages requiring special care.
- Delivered friendly and knowledgeable customer service during interactions while on route.
- Performed other duties such as sorting mail, stocking shelves, maintaining inventory of supplies.
- Communicated effectively with supervisors regarding route progress or changes.
- Collected payments for COD items, postage due, and other fees as required.
- Obtained signatures for registered, certified, and insured mail.
- Identified hazardous materials that may pose risk to public safety.
- Reported any safety or security incidents encountered during the course of duty.
- Followed established protocols for secure package delivery at customer locations.
- Routed all classes of mail in sequence of delivery along established route.
- Scanned labels on parcels to confirm receipt and tracking on letters or parcels to confirm receipt.
- Sold stamps and money orders to mail customers along daily route.
- Observed road rules, weather, and road conditions and other factors to maintain safe driving record.
- Provided change-of-address cards and other postal forms upon customer request.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Identified needs of customers promptly and efficiently.
- Utilized various software and tools to streamline processes and optimize performance.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Coordinated staff assignments, priorities, and shift coverage.
- Monitored reports, records, and correspondence for office accuracy.
- Managed daily operations of office.
- Processed postage, labels, and mailing forms at service counter.
- Assisted customers with mailing options, rates, and package questions.
- Prepared packages for dispatch using postal service standards.
- Performed daily cash reconciliation activities for retail sales transactions.
- Processed payments for merchandise sold at the post office retail store.
- Ensured that all items had correct postage applied before being shipped out.
- Developed a thorough understanding of USPS products and services.
- Assisted customers with package tracking inquiries.
- Utilized factors such as package shape and final destination to sort into correct bins for delivery.
- Enhanced customer satisfaction by optimizing delivery routes and updating service standards.
Administrative Assistant
Professional Nursing-Goldsboro
Goldsboro, NC
08.2005 - 10.2006
- Coordinated front office operations for Professional Nursing-Goldsboro administrative team.
- Managed patient records and confidential documents.
- Provided a welcoming atmosphere by answering phones and greeting guests.
- Processed, billed, faxed, mailed, and filed paperwork to ensure timely office operations.
- Maintained organized supplies, records, and office workflow.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
- Composed letters, memos, reports, emails, and presentations.
- Processed invoices for payment using accounting software applications.
- Administered drug screening collections and/ or breathalyzer tests following employer compliance procedures and chain-of-custody rules.
- Verified donor identification and documented testing information in secure employer records.
- Prepared test kits, custody forms, and specimen labels for daily screening operations.
- Observed collection process and enforced privacy, dignity, and tamper-control standards.
- Reviewed documentation for accuracy, resolving discrepancies to maintain compliance standards.
- Managed inventory of supplies, ensuring availability for daily office operations.
- Organized and maintained records of test results in accordance with applicable regulations.
Cashier/Cook
Wendy’s
Warsaw, NC
07.2000 - 08.2005
- Operated cash register and processed payments efficiently to enhance customer experience.
- Greeted guests and processed orders at Wendy’s front counter and drive-thru.
- Assembled customer meals accurately using Wendy’s order screens and ticket slips.
- Prepared sandwiches, fries, and beverages following Wendy's kitchen standards.
- Maintained clean workstations and sanitized equipment to ensure food safety during shifts.
- Operated kitchen equipment in alignment with OSHA protocols and manufacturer instructions.
Cashier/Cook
McDonalds
Warsaw, NC
10.1998 - 01.2000
- Greeted guests and processed orders at McDonald's front counter and drive-thru.
- Managed cash register and processed customer payments efficiently at McDonald's.
- Assembled customer meals accurately using McDonald's order screens and ticket slips.
- Prepared sandwiches, fries, and beverages following McDonald's kitchen standards.
- Upheld cleanliness standards by maintaining clean workstations and sanitizing equipment during shifts.
- Restocked ingredients, packaging, and supplies to ensure smooth food service operations at McDonald's.
- Followed food safety procedures while handling raw and cooked menu items.
Education
Associate of Applied Science - Business Administration
James Sprunt Community College
Kenansville, NC 10.2003 - 05.2005
High School Diploma
James Kenan High School
Warsaw, NCSkills
- Office administration
- Customer service
- Time management
- Effective communication
- Professional communication
- Phone call answering
- Team collaboration
References
References available upon request.
Timeline
Rural Mail Carrier/Clerk
United States Postal Service
03.2007 - Current
Administrative Assistant
Professional Nursing-Goldsboro
08.2005 - 10.2006
Associate of Applied Science - Business Administration
James Sprunt Community College
10.2003 - 05.2005
Cashier/Cook
Wendy’s
07.2000 - 08.2005
Cashier/Cook
McDonalds
10.1998 - 01.2000
High School Diploma
James Kenan High School