Hi, I’m
Charlquetta Timmons
Mobile,AL
Summary
Accomplished in crisis management and analytical thinking, I enhanced customer loyalty at Dauphin's by resolving complaints with empathy and professionalism. Skilled in mental health assessment and treatment implementation, I significantly contributed to client progress at Pinebelt Mental Healthcare. My ability to manage high-stress situations and develop strong rapport underscores my results-driven approach.
Overview
5
years of professional experience
Work History
Dauphin's
Banquet and Fine Dining Server
01.2024 - Current
Job overview
- Achieved seamless transitions between courses by closely monitoring table progression throughout meals ensuring timely removal of used dishes and utensils.
- Utilized superior problem-solving skills to address any issues that arose during banquets or fine dining services professionally and discreetly.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by providing exceptional fine dining service and anticipating guests'' needs.
American Queen Steamboat
Head Waiter
05.2023 - 02.2024
Job overview
- Trained staff members on use of POS system.
- Developed strong rapport with returning guests, leading to increased customer loyalty and positive reviews.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Supervised server staff and simultaneously served personal section of tables.
- Accomplished multiple tasks within established timeframes.
Federal Student Aid
Customer Service Representative
01.2022 - 05.2023
Job overview
- Ensured compliance with state, federal, and institutional regulations governing the distribution of financial aid by maintaining up-to-date knowledge of all relevant policies and procedures.
- Provided financial aid counseling to enrolled and prospective students.
- Assisted clients in selecting appropriate loan products for their needs, resulting in higher customer satisfaction.
- Answered inquiries and provided superior customer service to clients.
Pinebelt Mental Healthcare Resources
Behavior Technician
03.2019 - 01.2023
Job overview
- Provided one-on-one support to clients with autism spectrum disorders, addressing unique behavioral needs.
- Implemented crisis intervention strategies when necessary to maintain a safe environment for both staff and clients alike during high-stress situations.
- Assisted clients in identifying and setting goals to promote positive behavior development.
- Enhanced client progress by implementing individualized behavior intervention plans.
- Assisted in data collection and analysis, contributing to the ongoing evaluation of client progress.
- Promoted positive behaviors by reinforcing desired actions and effectively addressing challenging issues.
Education
University of Southern MississippiHattiesburg, MS
Bachelor of Science from Psychology
12.2018
University Overview
- Dean's List Spring 2018
- Professional Development: Pathway Project
- African American Women and Skin Tone Lab Member
Williamson High SchoolMobile, AL
High School Diploma
05.2014
University Overview
- Ranked in Top 3% of class
- Relevant Coursework: Psychology
- National Honor Society Member
Skills
- Emotional awareness
- Analytical Thinking
- Treatment implementation
- Group therapy facilitation
- Crisis Management
- Mental Health Assessment
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Banquet and Fine Dining Server
Dauphin's
01.2024 - Current
Head Waiter
American Queen Steamboat
05.2023 - 02.2024
Customer Service Representative
Federal Student Aid
01.2022 - 05.2023
Behavior Technician
Pinebelt Mental Healthcare Resources
03.2019 - 01.2023
University of Southern Mississippi
Bachelor of Science from Psychology
Williamson High School
High School Diploma
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