Charly Pena
Framingham,MA
Summary
Results-oriented professional with experience in caregiving and team leadership. Skilled in developing individualized care plans and enhancing team productivity. Eager to leverage strong problem-solving and communication skills to improve operational efficiency.
Overview
4
4
years of professional experience
Work History
Courier
Dris Corporations
Natick, MA
11.2024 - Current
- Delivered packages efficiently across designated routes, ensuring timely arrivals.
- Managed route planning using GPS systems to optimize delivery efficiency.
- Maintained accurate records of deliveries and pickups to enhance tracking processes.
- Assisted in package sorting and loading procedures to streamline operations.
- Communicated effectively with clients regarding delivery schedules and updates.
Senior Caregiver
MAB Community Services Inc
Brookline, MA
07.2023 - 11.2024
- Supervised daily activities and care routines for clients, ensuring safety and comfort.
- Developed individualized care plans in collaboration with multidisciplinary teams to meet client needs.
- Mentored junior caregivers, providing training on best practices and compliance with health regulations.
- Implemented efficient communication strategies among staff to enhance teamwork and client satisfaction.
- Maintained clean, safe, and well-organized patient environment.
- Assisted patients with daily living activities, ensuring their safety and wellbeing.
- Offered companionship and kindness to elderly patients.
Barista Shift Supervisor
Starbucks
Wellesley, MA
11.2021 - 07.2023
- Supervised daily operations, ensuring exceptional customer service and product quality.
- Trained and mentored new baristas on beverage preparation and customer engagement techniques.
- Managed inventory levels, conducting regular stock assessments and ordering supplies as needed.
- Developed efficient workflows to enhance team productivity during peak hours.
- Resolved customer complaints promptly, enhancing overall satisfaction and loyalty.
- Trained new team members on barista skills, cash handling procedures, and company policies for consistent performance across the team.
Education
High School Diploma -
Joseph P. Keefe Technical School
Framingham, MA06-2014
Skills
- Working independently
- Attention to detail
- Problem-solving
- Customer service
- Valid Driver's license
- Clean driving record
- Time management
- Excellent driving skills
- Heavy lifting
- Friendly and outgoing
- Team player
- Opening and closing duties
- Cash handling
- Cleanliness
- Team leadership
- Compassionate caregiving
- Strong work ethic
- Safety awareness
- Changing oil
Timeline
Courier
Dris Corporations
11.2024 - Current
Senior Caregiver
MAB Community Services Inc
07.2023 - 11.2024
Barista Shift Supervisor
Starbucks
11.2021 - 07.2023
High School Diploma -
Joseph P. Keefe Technical School