Charlyn Eldridge
Arlington,TX
Summary
Seasoned Customer Service Manager with deep understanding of customer relations and service operations. Strong problem-solving, leadership, and communication skills honed through management roles in diverse business settings. Proven track record in developing effective strategies that improve customer satisfaction rates and foster loyalty. Succeeded in transforming customer service departments into efficient, success-driven teams contributing to company growth.
Overview
36
36
years of professional experience
Work History
Rental Real Estate Property Manager
Eldridge Rental Properties
Arlington, TX
03.1991 - Current
- Maintained records of rent collection, lease agreements, and repair requests.
- Negotiated leases with prospective tenants and collected security deposits.
- Performed background checks on potential tenants prior to approving rental applications.
- Coordinated maintenance, repairs, and upgrades of rental units as necessary.
- Provided customer service support to tenants via phone or email regarding their rental concerns or issues.
- Assisted with the preparation of eviction notices when necessary for non-payment or other violations of lease terms.
Assistant Customer Service Manager
Tom's Plumbing Inc.
Arlington, TX
03.2021 - 08.2024
- Maintained accurate records of customer interactions and transactions.
- Coordinated with other departments within the organization to ensure smooth operation of all activities related to providing services for clients.
- Provided exceptional customer service by responding to inquiries and resolving complaints in a timely manner.
- Trained new employees on company policies, procedures and practices related to customer service roles.
- Assisted in developing policies and procedures related to customer service operations.
- Trained and mentored new team members to promote productivity, accuracy and friendly customer service.
- Consulted with customers regarding needs and addressed concerns.
- Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.
House Manager
Eldridge Family
Arlington, Texas
04.1999 - 03.2021
- Assessed daily workloads, scheduled, and planned daily assignments and oversaw numerous projects.
- Developed systems for efficient management of daily operations in the house.
- Organized and maintained household inventory records, including supplies and equipment.
- Coordinated with outside contractors on all renovations or remodeling projects.
- Established standards for cleanliness, hygiene, and orderliness throughout the house.
- Implemented policies to ensure proper use of resources in a cost-effective manner.
Salon Owner/Operator
Class At Your Fingertips
Arlington, Texas
01.1989 - 04.1999
- Resolved customer complaints quickly and efficiently while maintaining professionalism.
- Provided exceptional customer service to ensure repeat business.
- Maintained salon finances, including budgeting, payroll and bookkeeping.
- Maintained relationships with vendors and suppliers who provide necessary items for running the salon.
- Managed staff by recruiting, training and coaching employees.
- Monitored stock levels of products used in services offered at the salon.
Education
Bachelor of Arts - Communications
The University of Texas At Arlington
Arlington, TX05-1991
Licensed Manicurist - Manicuring
Haltom City Beauty College
Haltom City, TX08-1985
Skills
- Schedule Management
- Research and due diligence
- Account Management
- Customer Relations
- Conflict Resolution
- Cash Handling
- Management Support
- Cross-Functional Collaboration
- Training and mentoring
- Inventory Control
Timeline
Assistant Customer Service Manager
Tom's Plumbing Inc.
03.2021 - 08.2024
House Manager
Eldridge Family
04.1999 - 03.2021
Rental Real Estate Property Manager
Eldridge Rental Properties
03.1991 - Current
Salon Owner/Operator
Class At Your Fingertips
01.1989 - 04.1999
Bachelor of Arts - Communications
The University of Texas At Arlington
Licensed Manicurist - Manicuring
Haltom City Beauty College
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