Jennifer West
Livingston,LA
Summary
I’m ready to prioritize my own bucket list in life, working as a flight attendant has been something I knew I would enjoy for as long as I can remember. While working (unpaid) for my x husband and simultaneously being a stay at home mom, I made it to a point in my life where both of my boys are now grown doing their own thing in life (nuclear engineering/ high school teacher,coach) now maybe it’s my turn. They would be my biggest fans, best references because they both have always known I’ve always said I wanted to be a flight attendant and they had always been told how I had applied way back when I was younger yet back then one had to be a certain height haha and I had just missed since I am 5’4” but very flexible so I can reach most any stretch needed now a days I would hope. I am so excited just thinking about the opportunity and thankful age isn’t necessarily a roadblock because I would/will be an asset to this company.
Overview
28
28
years of professional experience
Work History
Real Estate Property/Rental Property Manager
Jennifer west
Livingston, LA
01.2022 - Current
- Ensured that all legal requirements regarding rentals were met by both landlords and tenants.
- Monitored tenant occupancy levels to ensure that all rental units were occupied when possible.
- Resolved disputes between landlords and tenants in a professional manner according to applicable laws or regulations.
- Advertised vacant properties through online listings and other media outlets.
- Provided customer service support to tenants via phone or email regarding their rental concerns or issues.
- Handled tenant complaints and inquiries in a timely manner.
- Negotiated leases with prospective tenants and collected security deposits.
- Conducted regular inspections of rental properties to ensure compliance with safety regulations.
- Performed background checks on potential tenants prior to approving rental applications.
- Processed applications from potential renters to verify income, credit history, and references.
- Coordinated maintenance, repairs, and upgrades of rental units as necessary.
- Inspected vacated units upon move-out to determine any damage beyond normal wear-and-tear requiring repairs.
- Updated and maintained rental agreement files and documents.
- Welcomed customers, offered assistance and answered questions by providing rates, terms and conditions of rental.
- Answered telephones to assist customers and resolve issues.
- Handled resident complaints and expedited maintenance requests.
- Inspected properties regularly to identify deficiencies and schedule repairs.
- Responded to tenant maintenance requests according to agreed conditions for building functionality.
- Implemented rental payment policies and pursued delinquent accounts via phone calls and personal visits.
- Met with prospective tenants to show property and assess applications or sign leases.
Stay at Home Mom/Customer Service Representative
West installation’s (my x husband’s business)
Livingston , LA
01.1997 - 08.2021
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Implemented innovative methods for streamlining the customer service process.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Provided exceptional customer service to ensure customer satisfaction.
- Answered customer inquiries via phone, email, and chat.
- Provided accurate information about products and services to customers.
- Developed positive relationships with customers through friendly interactions.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered inbound calls, chats and emails to facilitate customer service.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Developed strong customer relationships to encourage repeat business.
- Presented existing and prospective customers with valuable service or product information to aid in decision-making.
- Prepared and evaluated CRM reports to identify problems and areas for improvement.
- Prevented key account losses by researching discrepancies and correcting problems.
- Contacted customers about potential service upgrades, new services and account changes.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Assisted customers with price checks, lifting heavy items and addressing other inquiries.
- Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.
Education
License - Cosmetology Education
D Jay’s Beauty School
Baton Rouge, LASkills
- Safety oriented, conflict meditation, good communication, timely,
Timeline
Real Estate Property/Rental Property Manager
Jennifer west
01.2022 - Current
Stay at Home Mom/Customer Service Representative
West installation’s (my x husband’s business)
01.1997 - 08.2021
License - Cosmetology Education
D Jay’s Beauty School