CHARMAINE BOWER

Sr. Executive Level Support to the Sr. Chief Growth Officer for the Network Growth Division, Director of Physician Relations Team and Associate Vice-President of Customer Navigation Team.

• Provided high-level executive support to the Chief Growth Officer, Director of Physician Relations, and AVP of Customer Navigation, partnering closely to advance strategic priorities and initiatives.
• Managed complex executive calendars, meetings, travel, and communications with a focus on priority alignment and operational efficiency.
• Coordinated cross-functional projects and senior leadership initiatives, tracking action items, timelines, and deliverables to ensure execution.
• Oversaw legal contracts, NDAs, and physician agreements, partnering with legal teams to ensure compliance and seamless execution.
• Supported executive decision-making through research, data analysis, and preparation of concise, decision-ready reports and presentations.
• Assumed ownership of enterprise-wide physician NMC compliance reporting in 2023; strengthened reporting governance and analytics, improving compliance tracking by over 250% year over year
• Managed executive expenses and reconciled physician master service agreement invoices to approved budgets.
• Planned and executed large-scale meetings, off-sites, and events (up to 150 attendees), including logistics, budgets, and executive presentations and guest speakers.
• Mentored junior administrative staff and fostered strong collaboration, confidentiality, and communication across executive support teams.

Executive Level Support for the Associate Vice-Presidents of Oncology and GI, Endo, and Bariatric Ambulatory Service Lines

• Streamlined Executive's calendars, work processes, and prioritized tasks, allowing Executive team to focus on higher priority responsibilities and optimize time.
• Developed and fostered positive professional relationships with physicians and staff across all service lines.
• Highly competent in all aspects of Microsoft Teams. Teaching others within and outside our teams how to use Teams most effectively and all that it offers. Developed a document tutorial with the help of IT for those outside of HH to access Team sites, channels, and documents to work collaboratively.
• High level of knowledge and experience within the K-Care contracting system. Including managing and monitoring new and existing contracts and amendments for the Oncology and GI service lines. When needed, help to coach others on how to best use K-Care.
• Took ownership of ALL Co-Management and Committee meeting series within the Oncology and Gastroenterology/Bariatric Service Lines to be responsible for obtaining and generating agenda items, data, presentation slides, and meeting minutes, including 1:1 training to learn PowerBi to access and understand data more accurately.
• Collaborated with the Analytics team to create useable reports for VGPCCN Open Encounters. We created a streamlined auto-populated data and reporting source. Creating a more effective way of viewing and reporting the data collected and a view of the potential "money left on the table." Leadership has utilized this tool in communicating with the providers on their open encounters and the potential revenue that can be recouped. It is a great visual tool.
• Facilitated training and onboarding for incoming staff. Helping to create an onboarding process and checklist within the service line.
• When a staffing shortage arose, I stepped into the Temporary Patient Relations Coordinator for the VGPCCN Infusion Clinics.
• Review and processing of the Clinical Co-Management invoices as well as the monthly VGPCCN and CBCA MSA invoices and expenses.
• Handled confidential and sensitive information with discretion and tact.
• Coordinated events and worked on ad hoc projects.
• Processed travel expenses and reimbursements for the executive team and direct reports.

Executive Level Support for the Executives Directors of Human Resources Services, Global Benefits and Health Services, Executive level support to Domestic and International Human Resources and Global Benefits that include four Executive Directors, 10+ Senior Managers and their teams.

• Extensive coordination and planning for large leadership events across multiple sites including international.
• Responsible for all details of the venue locations, daily events, catering and cost standard policies.
• Highly skilled at working with all of our business partners and teams who are located domestically and internationally.
• Complex Outlook calendar management with high proficiency in Microsoft Suite.
• Executive email management the requires sorting by priority, notifying Executive of urgent items needing attention and handling any appropriate tasks on the Executives behalf.
• Certified Subject Matter Expert for domestic and international travel including obtaining required Visas and Passports and business travel arrangements while monitoring logistics.
• Responsible for all corporate credit card charges to ensure timely and accurate charge lines, reimbursements and payments of invoices.
• Led and coordinated with other Program Executive Administrators in the Mesa site location to standardize the general ordering process to help eliminate waste and duplication with a significant impact on cost savings within my organization as well as others.
• Worked closely with the creator of and was a large contributor to our "Welcome to Mesa" e-handbook for New Employee On-boarding.
• The success of the e-handbook surpassed our expectations and is now being distributed, used and of value to other teams across the Mesa site.
• Responsible for managing and coordinating all aspects of the Bi-Annual McDonnell Douglas Retiree Advisory Board Meetings to include but not limited to all travel arrangements, venue contract coordination, hotel accommodations, caterings, planned cultural day event and expense reimbursements and agendas.

Executive level support to 777 Wing Assembly Composite teams in development of the world's largest composite wings including four Executive Directors, five Senior Managers 35 First Line Managers and 300 union employees.

• Led team of nine Office Administrators in Standard Work to ensure alignment with the strategies and business goals among all 777 Wing Assembly departments.
• Highly Proficient at working with cross-functional teams that are geographically dispersed.
• Complex Outlook calendar management with high proficiency in Microsoft Suite.
• Subject Matter Expert for domestic and international travel including obtaining required Visas and Passports and business travel arrangements while monitoring logistics.
• Responsible for all corporate credit card charges to ensure timely and accurate charge lines, reimbursements and payments of invoices.
• Manage events with vendors on-site and off-site, Virtual Teleconferences through WebEx that include all manager and all employee meetings.
• Monitor and audit office ordering by the Office Administrative team for compliance with the finance guidelines including the budget and approved products.
• Ensure that distribution lists and organizational charts are up to date to allow timely communication to the appropriate parties.
• Collaborate with the executive team, draft and/or transcribe correspondence and electronic communications on their behalf.
• Volunteer for Employee Engagement activities.

• Confidentially act on behalf of executives for sensitive and confidential information.
• Manage heavy daily Outlook calendaring of COO and CIO to include complex domestic and international travel, meetings/ events on-site and off-site, multi-state video conferencing to include WebEx Conferences.
• Stewardship of high-level relationships with directors and board members.
• Partner with the executive team, draft and/or transcribe correspondence and electronic communications on their behalf.
• Multi-task daily between executives to handle multiple projects, prioritize and meet crucial deadlines, tracked projects; generated reminders for items that were coming due.
• Maintain organizational charts, prepare agendas, document action items and distribute meeting minutes to appropriate individuals.
• Analyze department performance metrics and records management, expense reporting, purchasing with suppliers.
• Mentor junior-level administrative staff to develop and improve key skills to support their teams including SkillPath Executive Assistant/Administrative Assistant training and secured Ben's Bells Project to bring the Kindness to Colleagues to the team.

• Manage the receptionist area, including greeting visitors and responding to telephone and in- person requests for information, directing family members and clients to appropriate community resources.
• Responsible for travel arrangements, managing executive Outlook calendars, correspondence, and emails.
• Event planning for special events, prepare for meetings, conference room and classrooms.
• Create and maintain spreadsheets using advanced Excel functions and calculations to develop reports and lists.
• Maintain SharePoint database, work within InDesign for current quarterly calendar.
• Handle all incoming and outgoing correspondence.

• Responsible for new business start-up, development of all office operations to include managing executive Outlook calendar, domestic and international travel arrangements, and emails.
• Maintain all aspects of the revenue cycle including commercial and government insurance contracts and billing, verification, audits, accounts receivable, accounts payable, collections, posting charges.
• Establish and manage budget and revenue while reducing expenses through audits and negotiations with outside suppliers.
• Manage all data and necessary reports to ensure credentialing for practitioner.
• Develop and cultivate positive relationships with outside physicians, staff and healthcare facilities and suppliers.
• Conduct all aspects of the interviewing and hiring process for the practice needs.
• Regularly evaluate employee performance, provide feedback and assist, coach and discipline staff as needed.
• Respond to patient inquiries and questions; oversee patient surgery scheduling and work within fast-paced, high-pressure environment.
• Continually improve knowledge, skills and performance based on feedback and self- identified professional development needs.

• Administrative duties as required by Director of Cardiac Cath Lab to include answering phones, filing, and following up on credentialing.
• Schedule patient procedures, conduct patient health assessment reviews, and chart audits.
• Support leaders in compliance and conduct research in audit activities related to accreditation and governmental inspections.
• Scrub into procedures with physicians, assist in diagnostic and interventional procedures and monitoring of patients.
• Extensive knowledge of EKG's

• Utilized mobile imaging and x-ray equipment in operating rooms, emergency rooms and patient bedsides.
• Developed and labeled diagnostic images and films in accordance with established quality standards and updated patient records.
• Reviewed physicians' orders to assess patients' medical imaging needs. Operated radiologic equipment to capture diagnostic images, including fluoroscopy and x-rays. Produced high-quality films and images.
• Educated patients on diagnostic imaging processes and positioning and counseled patients to address concerns and answer inquiries.
• Maintained highest levels of quality, safety and patient confidentiality by following hospital and regulatory guidelines when collecting patient information and conducting imaging procedures.

Maintained the position as Overnight Unit Clerk while attending my clinical rotation internships as a Radiologic Technologist

• Recorded patient data in permanent records while maintaining HIPAA compliance and internal standards to protect individual medical information.
• Coordinated supply replenishment to meet expected unit demands.
• Conveyed special dietary restrictions and requirements to food preparation team and verified compliance of delivered food items.
• Organized ordered medical tests, including sample collection and patient transportation.
• Answered telephone calls, responded to requests for information and routed callers to correct personnel or departments.

This was an Administrative Assistant role for IBM through a contract staffing agency waiting to start Radiologic Technologist program.

• Arranged domestic and international travel, hotel and transportation needs for staff.
• Processed financial documents including contracts, expense reports and invoices.
• Monitored daily and weekly Outlook schedules and monthly calendar obligations for one Executive and staff.
• Coordinated meetings with other department managers and served as main liaison between department heads and executives.
• Maintained up-to-date department organizational chart.
• Assisted with administrative tasks, including filing, and answering phones.

• Coordinated and managed patient care with efficiency and professionalism by scheduling appointments, educating patients and reviewing financial options.
• Scheduled cleanings and dental appointments for patients using Eaglesoft.
• Entered patient data into dental records system using Eaglesoft and observed all confidentiality rules to maintain patient privacy.
• Maintained master calendar and scheduled new appointments based on provider availability.
• Gathered and reviewed patient records, data and health history to share with dentists for quick and accurate patient assessments, diagnoses and treatment.