Summary
Overview
Work History
Education
Skills
Timeline
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Charmaine Hassler

Lebanon,PA

Summary

Dynamic professional with extensive experience in management, excelling in team training and customer service. Proven track record of enhancing sales through effective communication and a collaborative mindset. Highly reliable and skilled in multitasking, fostering a positive environment that drives performance and customer satisfaction.

Overview

30
30
years of professional experience

Work History

Bartender/Server

St. Gertrude's Club
02.2013 - Current
  • Serve high customer volumes during special events, nights, and weekends.
  • Manage cash handling duties responsibly, ensuring accurate accounting of liquor, food and gambling sales at the end of each shift.
  • Perform opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Train new staff on bar procedures, cocktail recipes, and customer service standards, ensuring consistent service quality.

Store Manager

Motherhood Maternity
05.2007 - 07.2009
  • Managed daily operations to ensure smooth functioning of the store, maintaining a positive environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Cultivated strong team by hiring motivated individuals and fostering collaborative workplace, leading to improved store performance.
  • Trained and mentored new management hires during their onboarding process, ensuring they were well-equipped to excel in their roles as leaders of their own store and staff.

Store Manager

Chico's FAS
10.2004 - 02.2007
  • Managed all aspects of store operations, keenly focused on driving overall sales and attaining individual goals.
  • Maximized sales and minimized shrinkage to less than 1.2% through excellent customer service and adherence to standard practices.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Assisted with new store opening setup and visual presentation training.
  • Conducted follow up visits with new store staff to ensure proper implementation of visual directives and adherence to standards.

Store Manager

So Fun Inc.
11.2000 - 02.2004
  • Managed operations of a highly customer service driven specialty shop with a fun and friendly environment.
  • Acted as manager of multiple locations simultaneously.
  • Designated as a company training manager.
  • Created visual presentation concepts used in company directives.
  • Developed forms adopted for use company wide.

Store Manager

Geoffrey Beene - PVH Corp.
04.1997 - 10.2000
  • Responsible for store operations including hiring, training, sales, customer service, loss prevention and all other duties associated with management and visual presentation in a retail environment.
  • Led physical inventory, performed by store staff, on a semiannual basis.
  • Increased sales volume 32% and reduced shrinkage 50% through consistent team training in sales and loss prevention techniques.

Assistant Store Manager

Van Heusen - PVH Corp.
10.1994 - 04.1997
  • Worked with store manager supervising daily operations in accordance with company standards.
  • Actively participated in recruiting, hiring and training of store staff.
  • Assumed full responsibilities of operations in manager's absence.

Education

Some College (No Degree) - Merchandising

Bauder Fashion College
Arlington, TX

High School Diploma -

Pine Grove Area HS
Pine Grove, PA

Skills

  • Strong multitasking
  • Customer service
  • Clear and effective communication
  • Team training and development
  • Collaborative Mindset
  • Highly reliable

Timeline

Bartender/Server

St. Gertrude's Club
02.2013 - Current

Store Manager

Motherhood Maternity
05.2007 - 07.2009

Store Manager

Chico's FAS
10.2004 - 02.2007

Store Manager

So Fun Inc.
11.2000 - 02.2004

Store Manager

Geoffrey Beene - PVH Corp.
04.1997 - 10.2000

Assistant Store Manager

Van Heusen - PVH Corp.
10.1994 - 04.1997

Some College (No Degree) - Merchandising

Bauder Fashion College

High School Diploma -

Pine Grove Area HS
Charmaine Hassler