Charmaine Hassler
Lebanon,PA
Summary
Dynamic professional with extensive experience in management, excelling in team training and customer service. Proven track record of enhancing sales through effective communication and a collaborative mindset. Highly reliable and skilled in multitasking, fostering a positive environment that drives performance and customer satisfaction.
Overview
30
30
years of professional experience
Work History
Bartender/Server
St. Gertrude's Club
Lebanon, PA
02.2013 - Current
- Serve high customer volumes during special events, nights, and weekends.
- Manage cash handling duties responsibly, ensuring accurate accounting of liquor, food and gambling sales at the end of each shift.
- Perform opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Train new staff on bar procedures, cocktail recipes, and customer service standards, ensuring consistent service quality.
Store Manager
Motherhood Maternity
Whitehall, PA And Lancaster, PA
05.2007 - 07.2009
- Managed daily operations to ensure smooth functioning of the store, maintaining a positive environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Trained and guided team members to maintain high productivity and performance metrics.
- Cultivated strong team by hiring motivated individuals and fostering collaborative workplace, leading to improved store performance.
- Trained and mentored new management hires during their onboarding process, ensuring they were well-equipped to excel in their roles as leaders of their own store and staff.
Store Manager
Chico's FAS
Harrisburg, PA
10.2004 - 02.2007
- Managed all aspects of store operations, keenly focused on driving overall sales and attaining individual goals.
- Maximized sales and minimized shrinkage to less than 1.2% through excellent customer service and adherence to standard practices.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Assisted with new store opening setup and visual presentation training.
- Conducted follow up visits with new store staff to ensure proper implementation of visual directives and adherence to standards.
Store Manager
So Fun Inc.
Hershey, PA
11.2000 - 02.2004
- Managed operations of a highly customer service driven specialty shop with a fun and friendly environment.
- Acted as manager of multiple locations simultaneously.
- Designated as a company training manager.
- Created visual presentation concepts used in company directives.
- Developed forms adopted for use company wide.
Store Manager
Geoffrey Beene - PVH Corp.
Hershey, PA
04.1997 - 10.2000
- Responsible for store operations including hiring, training, sales, customer service, loss prevention and all other duties associated with management and visual presentation in a retail environment.
- Led physical inventory, performed by store staff, on a semiannual basis.
- Increased sales volume 32% and reduced shrinkage 50% through consistent team training in sales and loss prevention techniques.
Assistant Store Manager
Van Heusen - PVH Corp.
Hershey, PA
10.1994 - 04.1997
- Worked with store manager supervising daily operations in accordance with company standards.
- Actively participated in recruiting, hiring and training of store staff.
- Assumed full responsibilities of operations in manager's absence.
Education
Some College (No Degree) - Merchandising
Bauder Fashion College
Arlington, TXHigh School Diploma -
Pine Grove Area HS
Pine Grove, PASkills
- Strong multitasking
- Customer service
- Clear and effective communication
- Team training and development
- Collaborative Mindset
- Highly reliable
Timeline
Bartender/Server
St. Gertrude's Club
02.2013 - Current
Store Manager
Motherhood Maternity
05.2007 - 07.2009
Store Manager
Chico's FAS
10.2004 - 02.2007
Store Manager
So Fun Inc.
11.2000 - 02.2004
Store Manager
Geoffrey Beene - PVH Corp.
04.1997 - 10.2000
Assistant Store Manager
Van Heusen - PVH Corp.
10.1994 - 04.1997
Some College (No Degree) - Merchandising
Bauder Fashion College
High School Diploma -
Pine Grove Area HS