Charmaine Henry
Summary
Motivated Patient Account Representative offering 15 years of healthcare and customer service experience. Highly effective time management, conflict resolution and communication skills.
Overview
10
10
years of professional experience
Work History
Patient Account Specialist
Baptist Health South Florida South Florida
02.2020 - Current
- Handled high volume outbound and inbound calls daily with goal of collecting owed debt.
- Resolved challenging situations with friendly but firm strategies.
- Reviewed collection reports to determine status of collections and amounts of outstanding balances.
- Negotiated to collect balance in full.
- Recorded all information regarding financial status of customers.
- Researched, analyzed and settled disputes per week.
- Scheduled collection campaigns, consistently achieving targeted recovery rate.
- Contacted clients with past due accounts to formulate payment plans and discuss restructuring options.
- Performed targeted collections on past due accounts aged over 30 days.
- Identified, researched and resolved billing variances to maintain system accuracy and currency.
Patient Account Representative
Conifer Health Solutions
08.2014 - 07.2019
- Reviewed 90 medical records per day to select appropriate coding sequences.
- Prepared accounts with past due balances of more than 60 days and transferred those cases to collection agency.
- Ensured timely and accurate charge submissions utilizing ACE and Epremis.
- Implemented new coding procedures that reduced mistakes by 95% and simplified processes.
- Prepared accounts with past due balances of more than 60 days and transferred those cases to collection agency.
- Complied with all HIPAA Privacy and Security Regulations to protect patients' medical records and information.
- Communicated with insurance providers to ensure any denied claims were resolved and resubmitted.
- Ensured proper submission of workers comp and MVA claims.
- Enforced operational compliance with state and federal laws and JCAHO standards.
- Reviewed outgoing bills for eligibility and accurateness.
- Verified proper ICD-10 coding on claims.
- Analyzed medical records to satisfy insurance company mandates.
- Electronically submitted bills according to compliance guidelines.
Education
Billing & Coding
Florida Career College - West Palm Beach
6058 Okeechobee Blvd West Palm Beach, FL06.2007
Skills
- Attention to detail
- Chart pulling
- Collections experience
- Payment collection
- Medical Terminology
- Micro soft /Out look /passport
- Document filing
- Interpreting physician orders
- Insurance billing
- Insurance verifying
- Data entry
- English Verbal and written communication
- Outbound and inbound calls
- Appointment Scheduling
- Complaint resolution
Affiliations
- Caribbean American for Community Involvement, from 03/2013-current.
Timeline
Patient Account Specialist
Baptist Health South Florida South Florida
02.2020 - Current
Patient Account Representative
Conifer Health Solutions
08.2014 - 07.2019
Billing & Coding
Florida Career College - West Palm Beach
Similar Profiles
Brittanie LozadaBrittanie Lozada
Lead Patient Access Representative at Baptist Health South Florida South FloridaLead Patient Access Representative at Baptist Health South Florida South Florida
Melissa Rich, MPTMelissa Rich, MPT
Pelvic Health Physical Therapist at Baptist Health South Florida South FloridaPelvic Health Physical Therapist at Baptist Health South Florida South Florida
Zoe ShillingfordZoe Shillingford
Neonatal Intensive Care Unit Registered Nurse at Baptist Health South Florida South FloridaNeonatal Intensive Care Unit Registered Nurse at Baptist Health South Florida South Florida
Christina OsbornChristina Osborn
Patient Account Specialist at Sky Lakes Medical CenterPatient Account Specialist at Sky Lakes Medical Center
Shawna RoseShawna Rose
Patient Account Specialist at Ohio's HospicePatient Account Specialist at Ohio's Hospice