Charmaine Hudson
Summary
Experienced professional with a strong background in customer interactions and service solutions. Skilled in conflict resolution, communication, and problem-solving to ensure customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs while consistently focused on achieving results through efficient and empathetic service. Recognized for reliability and proactive approach in meeting customer and organizational goals.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Student Loan Advisor
North End Teleservices
Omaha, NE
10.2023 - Current
- Streamlined application processes for income-driven repayment plans, resulting in faster approval times for clients.
- Improved communication channels between borrowers and lenders by serving as an effective liaison throughout the loan management process.
Pharmacy Technician/Work From Home Pharmacy Technician/Data Entry Clerk
Ultimate Staffing Services
Omaha, NE
08.2021 - 12.2023
- Offer assistance to pharmacists and perform basic tasks such as taking phone calls, verifying insurance, accepting prescription for fillings and using RX claims to authorize prescription
- Verified prescription information prior to entry in pharmacy computer system.
- Processed new medication and refill requests for authorization.
- Reduced claim denials by thoroughly reviewing and analyzing medical necessity documentation before submitting for approval, ensuring all criteria were met.
Virtual safety companion
Banyan Medical Systems
02.2023 - 06.2023
- Maintained open lines of communication with all employees regarding safety concerns, fostering a proactive approach to identifying and resolving any potential issues before they escalate.
- Performed routine safety audits, ensuring compliance with federal and state regulations.
Child Care Provider/Teacher
In Home Daycare
Omaha, NE
05.2014 - 04.2022
- Developed strong relationships with families, providing regular updates on child progress and establishing trust.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Developed age-appropriate activities and crafts to engage children.
- Maintained clean facilities by following sanitation protocols, ensuring a healthy environment for all children.
Customer Service Representative
Alorica
Omaha, NE
01.2018 - 02.2021
- Help customers with complaints and questions, give customers information about products and services, take orders, and process returns
- Resolving issues and troubleshooting technical problems
Cashier/ Barista
Food services, Associated Staffing Inc
06.2015 - 01.2016
- Make and serves beverages such as coffee, tea and specialty beverages
- Responsible for taking customer orders and payments also clean and sanitize their work areas, seating areas and equipment/tools
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
Dietary Aide
Associated Staffing Inc
02.2015 - 06.2015
- Kept all kitchen areas clean, tidy and free of hazards.
- Served meals to residents in accordance with established schedules and dietary procedures.
- Washed plates, cups, serving, and eating utensils and kitchen equipment in commercial dishwasher.
- Maintained strict levels of cleanliness for tables, floors, and prep areas.
Education
High school diploma - GED
Central High School
Omaha, NE01.2009
Skills
- Home Care
- Typing
- Data Entry
- Meal Preparation
- Teaching
- Coffee Experience
- Live chat
- Call Center
- Dietary Aide Experience
- Customer support
- Barista Experience
- Cooking
- Excel
- Document review
- Babysitting
- Pharmacy Technician Experience
- Customer Service
- Microsoft
- Childcare
- Basic life support
- Caregiving
- Word
- Infant Care
- Access
- Toddler Care
- Loan servicing
- Problem-solving skills
- Microsoft Word
- Driver's license
- Student loan regulations
- Pharmacy and customer records management
- De-escalation techniques
- Excellent memory
Certification
- CMA, 01/01/23 to 01/01/25
- First Aid Certification, 01/01/23 to 01/01/25
- CPR/AED, 01/01/23 to 01/01/25
Additional Information - Computer Skills
English, Word Document, Excel, Access, PowerPoint
Personal Information
- Available: Open availability for interviews
- Authorized To Work: US
Timeline
Student Loan Advisor
North End Teleservices
10.2023 - Current
Virtual safety companion
Banyan Medical Systems
02.2023 - 06.2023
Pharmacy Technician/Work From Home Pharmacy Technician/Data Entry Clerk
Ultimate Staffing Services
08.2021 - 12.2023
Customer Service Representative
Alorica
01.2018 - 02.2021
Cashier/ Barista
Food services, Associated Staffing Inc
06.2015 - 01.2016
Dietary Aide
Associated Staffing Inc
02.2015 - 06.2015
Child Care Provider/Teacher
In Home Daycare
05.2014 - 04.2022
High school diploma - GED
Central High School