Charmaine Leslie
Summary
Highly motivated and energetic individual, with several years of Customer Service experience; dedicated work ethic, outgoing personality; proactive, self-starter who consistently drives for results. Seeking a position where integrity and quality performance is highly desired.
Overview
7
7
years of professional experience
Work History
Insurance Agent
Fred Loya Insurance Company
06.2023 - Current
- Built relationships with clients using active listening and issue resolution to provide excellent service.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Maintained high standards of customer service by building relationships with clients.
- Cross-sold insurance products to existing clients to reach sales targets.
- Prepared and reviewed insurance applications to verify compliance with regulations.
- Obtained underwriting approval by completing application for coverage.
- Calculated premiums and established payment methods for sales.
- Finalized sales and collected necessary deposits.
Credentialing Agent
Unifi Aviation
10.2022 - 06.2023
- Responsible for assisting candidates through the hiring process.
- Received and evaluated applications to look for missing and inaccurate information.
- Maintained composure in stressful situations, confrontations, interviews and records searches.
- Responsible for processing Security Identification Access badges for airport security access
- Returning badges to the Department of Aviation
- Safekeeping sensitive information such as candidates' hiring status, termination reasons, compensation, social security numbers, citizenship status, and clearance status.
- Inbound and Outbound calls
Customer Service Representative
Fidelity And Guaranty Life Insurance Company
08.2021 - 10.2022
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Responsible for answering and handling inbound / outbound calls
- Responsible for all Policy Holder Services, including but not limited to, answering questions regarding policy status, policy overview, processing payments, filing death claims, and mailing, emailing, and faxing forms.
- Provided knowledgeable and helpful information regarding policies and customer accounts.
- Responsible for the safekeeping of personal information, such as social security numbers, home addresses & HIPAA information.
Server Trainer
Jackmont Hospitality Inc.
06.2016 - 12.2020
- Trained new team members on restaurant procedures, menu items, and performance strategies.
- Instructed servers on proper techniques for taking orders, serving food and providing customer service.
- Demonstrated strong knowledge of food and beverage service standards and led by example to instill in new servers.
- Taught servers to memorize menu ingredients and provide information on preparation methods.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders and manage money distribution with accuracy
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
Education
Bachelor of Science - Elementary Education
Georgia State University
Atlanta, GA12.2027
High School Diploma -
William Penn High School
New Castle06.2013
Skills
MS Word
Excel
Outlook
OneNote
Microsoft Teams
Cisco Jabber
Cisco Finesse
Internet Navigation
ADP
Kronos
Timeline
Insurance Agent
Fred Loya Insurance Company
06.2023 - Current
Credentialing Agent
Unifi Aviation
10.2022 - 06.2023
Customer Service Representative
Fidelity And Guaranty Life Insurance Company
08.2021 - 10.2022
Server Trainer
Jackmont Hospitality Inc.
06.2016 - 12.2020
Bachelor of Science - Elementary Education
Georgia State University
High School Diploma -
William Penn High School
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