CHARMAINE LEVINGSTON
Oakland,CA
Summary
Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.
Overview
1
1
Certification
11
11
years of professional experience
Work History
Customer Service Representative
Royal Ambulance
San Leandro, CA
01.2023 - Current
- Coordinated medical transportation requests with hospitals, skilled nursing facilities, healthcare personnel, dispatch operations, and EMT field crews in a fast-paced ambulance environment to ensure timely patient transport.
- Managed transportation requests across TraumaSoft, Onward, Kaiser Transportation Hub, Stanford hospital transportation systems, and Veterans Administration (VA) transportation platforms, optimizing resource allocation.
- Receive and process UCSF Pediatrics transportation calls and assign requests to designated EMT units for field response, coordinating with dispatch for ETA and operational updates.
- Monitored active and scheduled transports, communicated delays or changes, and documented patient, facility, and service information while maintaining confidentiality, ensuring compliance and operational efficiency.
- Managed healthcare transportation operations to ensure efficient logistics for patient transport.
Router / Scheduling Coordinator
First Student
Oakland, CA
10.2015 - 06.2020
- Planned and coordinated transportation routes for students across multiple programs using routing software, maps, and scheduling tools.
- Monitored operational performance and coordinated daily transportation logistics to meet deadlines and ensure efficient service delivery.
- Communicated schedule changes, cancellations, and service updates to clients, school district personnel, drivers, and internal teams.
- Analyzed transportation data and maintained accurate records using Microsoft Office and Excel to support monthly staffing schedules and report preparation.
Administrative Assistant, Human Resources
First Student Transportation
Oakland, CA
10.2015 - 08.2017
- Managed employee records and maintained data integrity within HR databases.
- Maintained accurate employee and departmental records while routing inquiries to appropriate personnel, ensuring efficient information flow.
- Assisted with recruitment processes by scheduling interviews and coordinating candidate communication.
- Processed onboarding paperwork to ensure new hires received necessary documentation.
- Supported HR communications and candidate screening processes, responding to sensitive inquiries and complaints with professionalism.
Education
Coursework - Medical Assisting
Carrington College
Oakland, CA01-2012
Certificate - Business Administration
Treasure Island Job Corps
01-2010
High School Diploma -
Oakland Technical High School
01-2009
Skills
- Medical transportation management
- Healthcare system management
- EMT Unit Assignment
- TraumaSoft
- Onward
- Kaiser Transportation Hub
- High-volume call handling
- Route scheduling
- HIPAA/Confidentiality
- Microsoft Office
- School Bus Dispatching
- Züm
Certification
CDL Class B, Passenger Endorsement 2020, Emergency Medical Dispatcher (EMD) Certification | Obtained 2024 | Expired July 2026
Timeline
Customer Service Representative
Royal Ambulance
01.2023 - Current
Router / Scheduling Coordinator
First Student
10.2015 - 06.2020
Administrative Assistant, Human Resources
First Student Transportation
10.2015 - 08.2017
Coursework - Medical Assisting
Carrington College
Certificate - Business Administration
Treasure Island Job Corps
High School Diploma -
Oakland Technical High School