Charmaine Brown
Redford
Summary
Dedicated and highly experienced Crew Resource Supervisor with 10 years at Kalitta Air, including 8 years in a leadership role. Proven track record in operational oversight, team training, regulatory compliance, and cross-department coordination. Adept at developing training materials, enhancing communication processes, and leading teams through high-pressure scenarios. Strong commitment to safety, efficiency, and continuous improvement within OCC operations.
Overview
13
13
years of professional experience
Work History
Crew Resource Supervisor / Trainer
Kalitta Air
07.2018 - Current
- - Supervise daily scheduling operations, ensuring compliance with FAR 121 Subpart S and union contracts.
- - Develop training materials and lead instructional sessions for new and existing coordinators.
- - Coordinate closely with duty managers, aircraft scheduling, and OCC to maintain operational readiness.
- Lead departmental initiatives to improve communication flow, scheduling transparency, and staff accountability.
- Presented system training on ASTRO to enhance the scheduling team’s understanding and efficiency.
- Supervised daily operational activities to ensure compliance with safety standards.
- Coordinated flight schedules and logistics for timely aircraft departures.
- Trained team members on industry regulations and operational procedures.
- Monitored performance metrics to optimize workflow efficiency and productivity.
- Provided guidance and direction to subordinates regarding job duties and responsibilities.
Ground Services Coordinator
Kalitta Air
07.2017 - 07.2018
- - Organized operational reports and maintained logs for inbound/outbound cargo operations.
- - Oversaw Kalitta ULD inventory, database entry, and cross-functional communication.
- - Contributed to more efficient scheduling practices and ad-hoc flight coordination.
Crew Scheduler
Kalitta Air
07.2015 - 07.2017
- - Scheduled crews in compliance with FARs, CBA, and internal guidelines.
- - Coordinated travel, hotel, and flight logistics for crew members.
- - Investigated and resolved scheduling conflicts to ensure smooth operations.
- - Served as liaison between crew members and management for scheduling concerns.
Customer Service Specialist and Team Lead
Kohl’s Department Store
10.2012 - 04.2016
- - Led onboarding, training, and peer mentoring for new team members.
- - Delivered superior customer service, resolved concerns, and promoted team collaboration.
Education
Bachelor of Science - Aviation Administration
Western Michigan University
Kalamazoo, MI04.2012
Skills
- FAR 121 compliance and scheduling
- Team training and development
- Crew resource management
- Cross-department coordination
- Operational efficiency
- Effective communication and leadership
- Budget allocation support
- Multitasking skills
- Team collaboration
- Self-motivation
- Coaching and mentoring
- Complex problem-solving
- Microsoft Office proficiency
Timeline
Crew Resource Supervisor / Trainer
Kalitta Air
07.2018 - Current
Ground Services Coordinator
Kalitta Air
07.2017 - 07.2018
Crew Scheduler
Kalitta Air
07.2015 - 07.2017
Customer Service Specialist and Team Lead
Kohl’s Department Store
10.2012 - 04.2016
Bachelor of Science - Aviation Administration
Western Michigan University
Similar Profiles
Andrew HiltonAndrew Hilton
Aircraft Maintenance Mechanic at Kalitta AirAircraft Maintenance Mechanic at Kalitta Air
Derek LadnierDerek Ladnier
A/P & Structures Mechanic at Kalitta AirA/P & Structures Mechanic at Kalitta Air
Tyler BergTyler Berg
A&P Mechanic at Kalitta AirA&P Mechanic at Kalitta Air
Shavoria CollinsShavoria Collins
Administrative Assistant at InfinityAdministrative Assistant at Infinity
Darian BirdDarian Bird
Township Deputy Clerk at Redford TownshipTownship Deputy Clerk at Redford Township