Charmaine Olacio Vallejo
Fremont
Summary
Results-driven professional known for delivering exceptional customer service in fast-paced environments. Skilled in issue resolution, administrative management, and fostering positive customer interactions. Strong communicator and problem solver, ensuring efficient delivery processes. Committed to accuracy and productivity while maintaining high ethical standards.
Overview
32
32
years of professional experience
Work History
Customer Service Delivery Partner
Uber Eats / DoorDash
11.2019 - Current
- Maintained consistent 5-star ratings through excellent customer interactions
- Resolved real-time issues with professionalism and speed, contributing to positive customer experiences
- Delivered food and retail orders, enhancing customer satisfaction through efficiency and courtesy
- Followed company protocols and safety guidelines to maintain a secure environment for customers and staff
Human Resource Administrator
Opera
San Jose
02.2016 - 10.2019
- Oversaw new hire onboarding and benefits administration, streamlining processes and ensuring compliance.
- Served as primary contact for employee inquiries and HR support, enhancing communication and trust.
- Facilitated executive meetings and communications, supporting strategic decision-making and collaboration.
- Provided financial and administrative support including vendor payments and expense reconciliation
- Ensured smooth office operations including supply management
- Worked in San Jose, CA, providing HR support.
Private Caregiver
01.2015 - 01.2016
- Provided compassionate support for daily living needs, enhancing client comfort and well-being
- Coordinated personal errands, medical appointments, and household tasks to improve client quality of life
- Maintained detailed records and ensured safe, clean environment to promote client health and safety
Receptionist | Administrative Support
Various Contract Roles
01.1994 - 01.2014
- Delivered professional and courteous reception services
- Maintained organized and welcoming front-desk environments
- Directed customer and public inquiries to appropriate contacts, ensuring timely and accurate responses
- Scheduled appointments and prepared client tax folders to facilitate smooth office operations
- Performed data entry, filing, and document handling with precision to maintain organized records
Medical Front Desk Coordinator
Nummi
Fremont
10.2004 - 04.2010
- Scheduled appointments to enhance patient access and provided front-line service to ensure a positive patient experience
- Answered multi-line phones and triaged inquiries with empathy to address patient needs effectively
- Entered and updated confidential patient information accurately
- Coordinated with employees and group leaders to streamline medical service flow and improve operational efficiency
- Fremont, CA
Education
Medical Assistant Certification -
Bryman College
Hayward, CA01.2005
Skills
- Customer service excellence
- CRM proficiency
- Verbal and written communication
- Conflict resolution
- Front desk support
- Administrative support
- Office coordination
- Microsoft 365 proficiency
- Technical aptitude
- Data analysis
- Time management
Timeline
Customer Service Delivery Partner
Uber Eats / DoorDash
11.2019 - Current
Human Resource Administrator
Opera
02.2016 - 10.2019
Private Caregiver
01.2015 - 01.2016
Medical Front Desk Coordinator
Nummi
10.2004 - 04.2010
Receptionist | Administrative Support
Various Contract Roles
01.1994 - 01.2014
Medical Assistant Certification -
Bryman College