Charmaine Reynolds
Washington,District Of Columbia
Summary
Experienced Dental Treatment Coordinator bringing 3-years of success in Front desk, and billing positions. Eager to take on new role with long-term growth and advancement potential. Dynamic problem solver with first-rate skills in building relationships and resolving problems.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Patient Coordinator
Virginia Dental Center
Arlington, VA
08.2021 - Current
- Coordinated treatment for two doctors with monthly goal of sixty thousand each.
- Performed daily front office functions including but not limited to answering phones, scheduling treatment, accepting payments, verify insurance options and limitations to determine best treatment plan.
- Assisted doctor with appointment growth and development.
- Established patient comfort as atop priority, providing positive one on one experience for patient each visit.
- Ensured patient satisfaction support for at least 30-45 patients weekly.
- Calculated and processed all forms of collections for dental procedures including cash, credit, and dental insurance claims.
- Continually followed-up and focus attention on treatment goals/productivity and any unscheduled treatment plans.
- Provided excellent customer service to all patients by developing and maintaining professional and caring rapport and through outstanding problem-solving abilities.
- Responsible for presenting and closing Dental Treatment Plans according to doctors' diagnoses, while effectively communicating with patient and/or families about financial options including dental insurance coverage, payment plan options, and other methods of payment.
- Fluent with ADA codes and their uses and when and what to watch for insurance technicalities that may lead to non-payment.
Front Desk, Dental Assistant Level II/Claims
Family Dental Center, District Of
Columbia, DC
10.2018 - 07.2021
- Supported 3 dentist in fast- paced office
- Billing , Patient Registration, Translating Dental Services into Proper ADA Codes
- Appointment Scheduling, Treatment Coordinator, Dental Charting and Treatment Planning Patient Processing,, Pre Authorizations, Claims Appeal Process,
- Record Keeping, OSHA Compliance, PPO, DC Medicaid, HSCSN, Office duties including document filing, Scanning, Dexis imaging suite, Easy Dental Software
- Operated multi-line telephone system to independently handle over 70 calls each day with goal of collecting owed debt Counseled debtors on payment options and arranged installment agreements
Assistant General Manager
Medium Rare Restaurant
Washington , DC
02.2018 - 05.2019
- Opening and closing restaurant
- Managed over 12 to 15 employees per day
- Mentored and motivated team members to achieve challenging business goals
- Resolving customers' questions and grievances
- Ensuring that employees adhere to pertinent health and safety regulations
- Sourcing better deals on all resources and equipment that warrant replacing or replenishing
- Engaged team members and improved performance by delivering daily updates and conducting daily meetings to obtain feedback and convey new policies
- Managed team schedule with eye for coverage needs and individual strengths
- Enforced quality assurance protocols to deliver ideal customer experiences
- Handled cash accurately and prepared deposits
Education
Orthodontic Assisting Level 1 - Orthodontic
Trapizio
Atlanta Georgia04.2021
Expanded Functions Dental Assistant - Dentistry (Pre-Dentistry)
Fortis College Landover
01.2019
Skills
- Administrative and Office Support
- HIPAA Compliance
- Insurance Verification
- Customer Service
- Registration and Scheduling
- Patient Rapport
- Appointment Scheduling
- New Hire Training
- Patient Care Coordination
- Critical Thinking Skills
- Explaining Patient Benefits
- Database Search and Data Entry Skills
Certification
HIPPA Certification
Maryland X-Ray Certified
Timeline
Patient Coordinator
Virginia Dental Center
08.2021 - Current
Front Desk, Dental Assistant Level II/Claims
Family Dental Center, District Of
10.2018 - 07.2021
Assistant General Manager
Medium Rare Restaurant
02.2018 - 05.2019
Orthodontic Assisting Level 1 - Orthodontic
Trapizio
Expanded Functions Dental Assistant - Dentistry (Pre-Dentistry)
Fortis College Landover