Charmaine Taylor
Spring,TX
Summary
Seasoned professional with 20 years of experience in administration and relationship management, seeking a Branch Office Support Administrator role. Skilled in development of strategic relationships, fostering inclusion, and enhancing client satisfaction. Proven track record in program administration, staff coordination, and rewards negotiation to support organizational goals and individual needs.
Overview
24
24
years of professional experience
Work History
Preplanning Adviser/Sales Rep
DIGNITY MEMORIAL
01.2018 - 01.2024
- Establish and execute strategic sales plans to enhance client acquisition and revenue growth
- Cultivate and maintain client relationships through engaging presentations and personalized consultations, ensuring customer satisfaction and loyalty
- Negotiate contracts and agreements, ensuring alignment with company policies while maintaining detailed and accurate client records
Program Secretary
Cypress Fairbanks School District
01.2016 - 01.2017
- Facilitated program administration by managing the Program Director's schedule, maintaining essential documents, and ensuring effective communication channels with parents
Provider Relations
Parallon
01.2010 - 01.2011
- Successfully managed and nurtured relationships with healthcare providers, ensuring their needs were met and fostering a collaborative environment to improve service delivery and patient satisfaction at Parallon
Staffing Coordinator
Cypress Fairbanks Medical Center
01.2007 - 01.2009
- Identified the hospital staffing needs and develops strategies to fulfill them
- Screen Agency Nurses and supports the recruitment and training processes
- Ensured the compliance of all staffing procedures with the company policies and legal standards
- Assists with employee work schedules
- Prepares timely staffing reports and updates for management
- Ensures correct employee compensation by collaborating with payroll coordinators/associates
Credentialing Coordinator
CIGNA Health Care
01.2004 - 01.2009
- Managed and nurtured strategic relationships with healthcare providers, ensuring compliance with CIGNA standards and facilitating effective communication between the organization and its network, leading to improved service quality and provider satisfaction
Medical Credential Specialist/Customer Service Representative/Provider Specialist
Tufts Health Plan
01.2000 - 01.2004
- Managed the comprehensive credentialing process, ensuring the collection and verification of credentials and maintaining precise records to uphold industry standards
- Facilitated cross-departmental coordination and communication to streamline internal operations and maintain compliance with evolving healthcare regulations
Education
Medical Secretary with Word Processing Certification - Medical Secretary
01.1988
High School - Business Administration
06.1980
Skills
- Exceptional Sales and Negotiation Abilities
- Proficient in Medical Credentialing Processes and Regulations
- Strong Interpersonal and Communication Skills
- Detail-Oriented and Organized Approach to Tasks
- Microsoft Office
- Strategic Planning & Problem Solving
- Expertise in Customer Relationship Management
- Proven Track Record of Meeting and Exceeding Sales Targets
- Familiarity With Healthcare Industry Standards and Compliance
Accomplishments
Collaborated with team to develop new ways to introduce the benefit of preplanninby joining force with a Estate Lawyer, doing Informational Dinners
Affiliations
- Mountgomery Chambers of Commerce
Top Sales, Service Customer Satisfaction
Surpassing monthly board volume requirement
Maintaining high Customer Satisfaction
Timeline
Preplanning Adviser/Sales Rep - DIGNITY MEMORIAL
01.2018 - 01.2024
Program Secretary - Cypress Fairbanks School District
01.2016 - 01.2017
Provider Relations - Parallon
01.2010 - 01.2011
Staffing Coordinator - Cypress Fairbanks Medical Center
01.2007 - 01.2009
Credentialing Coordinator - CIGNA Health Care
01.2004 - 01.2009
Medical Credential Specialist/Customer Service Representative/Provider Specialist - Tufts Health Plan
01.2000 - 01.2004
Maldon High School - High School, Business Administration
Empire Technical School - Medical Secretary with Word Processing Certification, Medical Secretary
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