Charmaine Taylor
Chicago,IL
Summary
Customer-focused individual with a passion for delivering exceptional service.Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.
Overview
32
32
years of professional experience
Work History
Customer Service Representative
Chase
Chicago, IL
05.2024 - 06.2025
- Answered customer inquiries and provided accurate information regarding services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Conducted regular follow-up calls with customers after resolving their issues.
- Developed positive relationships with customers through friendly interactions.
Senior Technician Support Agent
Xfinity Comcast
Elmhurst, Illinois
06.2015 - 12.2023
- Resolved complex technical issues by researching solutions online and consulting with experienced technicians in the field.
- Performed diagnostic tests on malfunctioning equipment to identify issues and determine repair needs.
- Maintained accurate records of equipment repairs, maintenance and inventory.
- Help repackaging the customers plan to better fit there needs.
Collections Agent
Malcolm S. Gerald &Associates
Chicago, Illinois
02.2015 - 06.2015
- Initiated outbound calls to customers with delinquent accounts
- Arranged debt repayment or established schedules for repayment based on customer.
- Processed payments and updated account information in the system.
- Assisted customers with understanding their payment options.
Customer Service Representative
Xerox
Bolingbrook, Illinois
01.2014 - 01.2015
- Answered inbound calls, chats and emails to facilitate customer service.
- Maintained a high level of professionalism when dealing with difficult customers.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Collected deposits or payments and arranged for billing.
Sales Associate
Goodwill Industries
Westchester, Illinois
05.2013 - 01.2014
- Restocked shelves as needed to ensure sufficient inventory levels.
- Assisted customers with product selection, sizing and styling.
- Greeted customers and provided exceptional customer service.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangement to promote items.
Letter Carrier
United States Postal Service, USPS
Berwyn, Illinois
06.1999 - 11.2011
- Delivered mail to residential and commercial addresses along designated routes.
- Reported suspicious activities observed while on duty to supervisors immediately.
- Scanned packages for tracking purposes and ensured timely delivery.
- Processed change-of-address orders accurately according to established procedures.
- Obtained signed receipts for registered, certified and insured mail, collecting associated charges and completing necessary paperwork.
Ramp Agent
American Eagle Airlines
Chicago, Illinois
05.1994 - 06.1999
- Loaded and unloaded aircrafts with baggage, cargo, and mail safely and efficiently.
- Provided customer service assistance by answering inquiries from passengers regarding arrival and departure times and gate information.
- Xray luggage to make sure there are no weapons inside.
- Assist the pilots with parking the airplanes.
Customer Service Representative
TWA Airlines
Chicago, Illinois
03.1993 - 05.1994
- Provided exceptional customer service to ensure customer satisfaction.
- Assist passengers in purchasing tickets.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Assisting customer in checking in their luggage
Education
High School Diploma -
Rezin Orr High School
Chicago, IL06-1992
Early Childhood Education
Malcolm X College
Chicago, ILSkills
- Call center experience
- Punctuality and reliability
- Multitasking and organization
- Empathy and patience
- Payment processing
- Works Well Under Pressure
Timeline
Customer Service Representative
Chase
05.2024 - 06.2025
Senior Technician Support Agent
Xfinity Comcast
06.2015 - 12.2023
Collections Agent
Malcolm S. Gerald &Associates
02.2015 - 06.2015
Customer Service Representative
Xerox
01.2014 - 01.2015
Sales Associate
Goodwill Industries
05.2013 - 01.2014
Letter Carrier
United States Postal Service, USPS
06.1999 - 11.2011
Ramp Agent
American Eagle Airlines
05.1994 - 06.1999
Customer Service Representative
TWA Airlines
03.1993 - 05.1994
High School Diploma -
Rezin Orr High School
Early Childhood Education
Malcolm X College
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