Charmaine Thomas
Meridianville
Summary
Detail-oriented professional with a solid background in documentation management and conflict resolution. Committed to improving customer experiences and driving team efficiency through effective communication and support.
Overview
11
11
years of professional experience
Work History
Customer Service Representative
Mediacom Communications
Valdosta
10.2010 - 01.2015
- Delivered exceptional customer service to promptly address complaints and inquiries, fostering customer satisfaction.
- Guided customers in product selection, ordering, billing, returns, exchanges, and technical support, ensuring a seamless experience.
- Educated customers on service features and billing options to enhance understanding.
- Resolved technical issues through effective troubleshooting protocols and software tools, enhancing user experience.
- Documented customer interactions in company database for accurate record-keeping.
- Escalated complex problems to specialized teams for advanced support resolution.
- Collaborated with team members to enhance communication processes and efficiency.
- Maintained up-to-date knowledge of company products and services offerings.
Senior Sales Manager
Sabrina Auto Sales
Valdosta
11.2008 - 02.2010
- Refined customer engagement strategies, resulting in significant sales performance boost.
- Trained and mentored new sales staff in product knowledge and effective practices.
- Analyzed market trends to identify growth opportunities in auto sales.
- Developed promotional campaigns to enhance visibility of vehicles and services.
- Managed entire sales process from lead generation to deal closure.
- Conducted weekly meetings with sales team to evaluate performance goals.
- Recruited, hired, and supervised successful team of sales professionals.
- Collaborated with team to ensure alignment on objectives and strategies.
Install Sales Manager
Lowes Home Improvment
Valdosta
04.2004 - 10.2008
- Managed installation sales team to achieve company objectives and drive performance.
- Oversaw product installations at customer sites, ensuring timely completion and high standards.
- Negotiated with clients and suppliers for cost-effective installation services that met requirements.
- Maximized efficiency by scheduling installations and organizing resources effectively.
- Developed training programs for installers and sales associates to enhance knowledge and skills.
- Conducted regular performance reviews of installers to identify improvement areas.
- Implemented tracking procedures for installation progress and quality assurance measures.
- Analyzed customer feedback to pinpoint service gaps and inform enhancements.
Administrative Assistant
CBV Collection Services
Valdosta
12.2003 - 04.2004
- Maintained professional communication with clients, ensuring clarity and responsiveness.
- Directed incoming inquiries to appropriate personnel, ensuring timely responses and clarity for clients.
- Streamlined office procedures to enhance daily workflow, contributing to improved operational efficiency.
- Organized electronic filing systems for efficient document retrieval.
- Composed letters, memos, reports, and presentations for management.
- Processed invoices using accounting software applications to ensure timely payments.
- Supported office operations by managing inventory levels and ordering supplies.
- Created training materials for onboarding new administrative staff, facilitating smoother transitions and quicker acclimation.
Education
Associate of Science - Business Office Technology
Wiregrass Georgia Technical College
Valdosta, GA03-2004
Skills
- Client management
- Billing support
- Product knowledge
- Sales strategy
- Technical troubleshooting
- Documentation management
- Conflict resolution
Timeline
Customer Service Representative
Mediacom Communications
10.2010 - 01.2015
Senior Sales Manager
Sabrina Auto Sales
11.2008 - 02.2010
Install Sales Manager
Lowes Home Improvment
04.2004 - 10.2008
Administrative Assistant
CBV Collection Services
12.2003 - 04.2004
Associate of Science - Business Office Technology
Wiregrass Georgia Technical College