Charmaine Weatherspoon
Clarksville,TN
Summary
Experienced healthcare records professional with strengths in medical records retrieval, chart reconciliation, HIPAA compliance, and EMR documentation. Known for accuracy, organization, and reliable follow-up in fast-paced settings. Experienced healthcare records professional with 10+ years in chart retrieval, chart reconciliation, and chart auditing. Skilled in data accuracy, HIPAA compliance, and closing documentation gaps to support timely patient care.
Overview
1
1
Certification
16
16
years of professional experience
Work History
Chart Retrieval
United Health Care Group, Maryland Heights MO
, TN
04.2026 - Current
- Retrieved medical records and patient charts from hospitals, physician offices, and healthcare facilities to ensure timely access to patient information.
- Contacted medical records departments and providers to request, track, and follow up on outstanding documentation, facilitating compliance with documentation standards.
- Reviewed records for accuracy and completeness, identifying missing or required clinical information to support quality patient care.
- Maintain HIPAA compliance, accurately document retrieval activities, and meet productivity and turnaround-time goals.
Collections II
Comdata Group
Brentwood, TN
01.2021 - 08.2025
- Managed collections for delinquent Comdata commercial fuel and gas card accounts, successfully contacting customers to recover outstanding balances.
- Managed high-volume accounts while meeting daily collection goals, productivity standards, and quality requirements for customer service.
- Negotiated payment arrangements and processed payments, effectively resolving billing and account discrepancies.
- Maintained accurate account notes and documentation for collection activity and customer interactions, ensuring clarity in payment commitments.
Customer Care/Collections
Community Health Systems
Nashville, TN
05.2015 - 03.2022
- Managed patient accounts, collected outstanding balances, and arranged payment plans in accordance with company policies.
- Reviewed billing information and identified account discrepancies, collaborating with insurance companies and internal departments to resolve issues effectively.
- Verified patient demographics, insurance coverage, eligibility, and account information, ensuring accurate registration and addressing financial inquiries.
- Provided professional patient service while maintaining HIPAA compliance, accurate documentation, and daily productivity goals.
Collections/Documentation Clerk
Brookdale Assistance Living
Brentwood, TN
01.2016 - 12.2016
- Managed medical collections accounts, contacting patients and insurance companies to resolve outstanding balances and secure payments.
- Conducted inbound and outbound communications to collect outstanding balances and resolve account discrepancies, facilitating timely payment arrangements.
- Reviewed and organized medical records, billing documents, and account information to ensure accuracy and completeness for effective collections.
- Maintained HIPAA compliance while ensuring accurate documentation and meeting collection and productivity goals through diligent organization and updating of customer account records.
- Researched billing discrepancies, insurance issues, and missing documentation while coordinating with healthcare providers and internal departments.
- Entered, verified, and tracked data in CRM and database systems, ensuring timely documentation of account activity and supporting efficient record management.
Patient Care/ Collections
Corizon Health
Nashville, TN
10.2014 - 01.2016
- Managed high-volume medical collection accounts, contacting patients and insurance companies to resolve outstanding balances and secure payments, enhancing cash flow for the practice.
- Reviewed patient accounts, billing records, and medical charts to identify discrepancies and missing documentation, ensuring accurate billing and timely collections.
- Negotiated payment arrangements, processed payments, and followed up on delinquent accounts while maintaining accurate account documentation.
- Researched and resolved billing and collection issues while maintaining HIPAA compliance and consistently achieving productivity, quality, and collection goals.
Collections Officer/Customer Service
Affiliated Creditors
Nashville, TN
02.2011 - 01.2014
- Managed delinquent medical accounts and contacted patients to collect outstanding healthcare balances, ensuring professional customer service and effective communication.
- Negotiated payment arrangements, collected payments, and worked with patients to resolve account balances and billing concerns.
- Investigated account information, insurance issues, and billing discrepancies to clarify account statuses and determine appropriate collection actions.
- Maintained detailed collection notes and account documentation while following FDCPA, HIPAA, and company collection policies.
Education
Adult Education - General studies
Arron Academy
Nashville05-2017
Skills
- Medical records retrieval
- Chart reconciliation
- Chart auditing
- EMR documentation
- Healthcare records management
- Data accuracy
- HIPAA compliance
Certification
Pharmacy Tech Assistance 2026, Engineering Project Mngemebht , Allison 2026, Healthcare Administration Excellence Skills , Allison 2026
Timeline
Chart Retrieval
United Health Care Group, Maryland Heights MO
04.2026 - Current
Collections II
Comdata Group
01.2021 - 08.2025
Collections/Documentation Clerk
Brookdale Assistance Living
01.2016 - 12.2016
Customer Care/Collections
Community Health Systems
05.2015 - 03.2022
Patient Care/ Collections
Corizon Health
10.2014 - 01.2016
Collections Officer/Customer Service
Affiliated Creditors
02.2011 - 01.2014
Adult Education - General studies
Arron Academy