Charmaine Wright
Highland Falls ,NY
Summary
Dynamic and results-driven professional with a positive attitude and strong multitasking abilities, demonstrated at Whitsons. Proven track record in customer service and sales, consistently exceeding targets. Skilled in managing high-volume transactions and resolving customer inquiries, ensuring satisfaction and loyalty. Quick learner adept at enhancing team performance through collaboration.
Overview
45
45
years of professional experience
Work History
Food Service Worker
Whitsons
10.2019 - Current
- Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers.
- Organized inventory proactively to support busy periods.
Phone Sales Representative
BeeAlive
04.1999 - 12.2018
- Answered questions about company offerings with knowledgeable responses about products and services.
- Answered inbound telephone calls from interested customers to persuasively discuss offerings.
- Troubleshot problems for callers and helped independently resolve common issues.
- Collaborated with team members to share best practices, enhancing overall team performance.
Bank Teller
Marine Midland Bank
09.1994 - 04.1998
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
Phone Sales Representative
Sears
09.1980 - 04.1985
- Maintained high call volume for increased sales opportunities with efficient time management skills.
- Exceeded monthly sales targets consistently by implementing strategic selling techniques.
- Upsold products and services strategically, increasing average transaction value and revenue generation.
- Improved overall call quality by actively seeking feedback from managers or peers regularly.
Education
Accounting
Baton Rouge Community College
Baton Rouge, LA10.1983
Romeville
Convent LA05.1974
Skills
- Quick learner
- Positive attitude
- Multitasking
- Customer service
Timeline
Food Service Worker
Whitsons
10.2019 - Current
Phone Sales Representative
BeeAlive
04.1999 - 12.2018
Bank Teller
Marine Midland Bank
09.1994 - 04.1998
Phone Sales Representative
Sears
09.1980 - 04.1985
Accounting
Baton Rouge Community College
Romeville