Charmane Humburgs
Dallas,GA
Summary
Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Tax Examiner
Internal Revenue Service, IRS
Chamblee, Georgia
11.2021 - Current
- Answered questions from taxpayers and assisted individuals with completing tax forms.
- Reviewed tax returns to ensure accuracy and compliance with applicable laws, regulations, and policies.
- Responded to inquiries from taxpayers regarding their accounts or payments due.
- Maintained records, phone numbers, contacts, and actions taken for each case.
- Advised taxpayers on how they can reduce their overall tax liabilities by taking advantage of available deductions or credits.
- Checked completeness of information when processing applications and transactions.
- Investigated discrepancies in taxpayer information to determine the appropriate course of action.
Unit Support Associate
WellStar Health System Inc
Marietta, US
07.2020 - 08.2021
- Transports patients expeditiously throughout the hospital according to established procedures and time standards.
- Communicates with nursing personnel, clinicians, technicians, or reception regarding the patient's arrival and departure.
- Establishes a friendly, caring atmosphere while attending to patients.
- Responsible for assisting the technologist in transporting patients to and from radiology to facilitate optimal patient care and flow.
Security Officer
Allied Universal Security Services
Atlanta, US
03.2017 - 03.2021
- Monitored security cameras to identify and respond to suspicious activity.
- Maintained calm composure during emergencies while communicating with local law enforcement and emergency response services.
- Completed required shift logs and reports, highlighting routine activities, suspicious circumstances and critical incidents.
- Checked for safety hazards and took corrective action when necessary.
- Greeted staff, guests, vendors, contractors. upon arrival at the facility entrance.
- Conducted regular security patrols of the facility grounds, parking lots, and perimeter areas.
File Clerk/Office Assistant
Advantage Staffing Solutions
Sacramento, US
12.2008 - 03.2013
- Checking incoming paperwork, correspondence invoices, make copies, sorting papers alphabetically according to dates, and content, create and update records, store paperwork in designated area, access files and keep logs, follow policies and confidentiality dictations, and monitor inventory
Education
CERTIFICATE - OFFICE SPECIALIST
AMERICAN RIVER COLLEGE
12.2008
DIPLOMA -
NATOMAS HIGH SCHOOL
06.2002
Skills
- Type 40 WPM
- Tax experience
- Detail-oriented
- Inbound and outbound communication
- Microsoft Office
- Case management skills
- Excellent negotiation skills
- Oral communication
- Recordkeeping and documentation
- Payment processing
Certification
- Collectors License, 03/01/13, Present
- Office Specialist Certification
- First Aid and CPR, 03/01/2020, 03/01/2024.
- Guard Card
Personal Information
Work Permit: Authorized to work in the US for any employer
References
References available upon request.
Timeline
Tax Examiner
Internal Revenue Service, IRS
11.2021 - Current
Unit Support Associate
WellStar Health System Inc
07.2020 - 08.2021
Security Officer
Allied Universal Security Services
03.2017 - 03.2021
File Clerk/Office Assistant
Advantage Staffing Solutions
12.2008 - 03.2013
CERTIFICATE - OFFICE SPECIALIST
AMERICAN RIVER COLLEGE
DIPLOMA -
NATOMAS HIGH SCHOOL
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