DANILLE GLADNEY
O'Fallon,MO
Summary
Responsible Health Care, and Customer Service Professional, with excellent communication skills demonstrated over 10 years of experience in the filed. Enthusiastic individual with superior skills in working in both team-based and independent capacities. Bringing strong work ethic and excellent organizational skills to any setting. Excited to begin new challenge with successful team. Healthcare professional with proven ability to manage health plans and deliver exceptional member services. Known for improving operational efficiency and fostering collaborative team environments. Reliable and adaptable, with strong problem-solving and communication skills.
Overview
7
7
years of professional experience
Work History
Healthplan Specialist
Medica
08.2021 - 04.2023
- Managed a high volume of complex cases, ensuring timely resolution while maintaining strict confidentiality standards.
- Maintained up-to-date knowledge of government programs such as Medicare and Medicaid, enabling accurate guidance for eligible members seeking enrollment assistance.
- Answered inbound calls from existing and future policyholders to answer inquiries and discuss insurance options.
- Educated members on available benefits and resources, empowering them to make informed health decisions.
- Compiled and maintained client records to monitor health insurance policies and premiums paid.
- Educated clients about health insurance coverage options, benefits and costs.
City Group
TSR Consulting Services
03.2021 - 03.2021
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
Desktop Support Engineer
Pyramid
11.2020 - 03.2021
- Maintained inventory of installed desktop hardware and software components to keep records accurate and updated.
- Configured hardware, devices, and software to set up work stations for employees.
- Improved help desk ticket resolution times through diligent prioritization of requests based on urgency level.
- Managed inventory of IT assets including hardware components and software licenses to maintain accurate records and ensure compliance with company policies.
Package Handler
Amazon
12.2019 - 06.2020
- Tracked movements with hand-held scanners and daily production sheets to keep records accurate.
- Protected company inventory with well-organized and secure storage areas.
- Organized efficient daily work plans based on oral instructions and written directions to meet challenging objectives.
DOJ
Spectrum
12.2018 - 10.2019
- Organized efficient daily work plans based on oral instructions and written directions to meet challenging objectives.
- Improved customer satisfaction by finding creative solutions to problems.
- Utilized Excel, Micro soft ,and Google to compile data gathered from various sources.
- Improved operations by working with team members and customers to find workable solutions.
General Clerk III
Cognoscente
07.2016 - 04.2017
- Developed effective relationships with all call center departments through clear communications
- Responded to requests by preparing and sending files and documents.
- Wrote, recorded and proofread business communications, documents and data.
- Facilitated communication through effective management of incoming correspondences, including phone calls, emails and letters.
- Maintained important database to deliver access to and easy navigation of important organizational documents.
Education
Some College (No Degree) - Phlebotomy
Healthcare Education
Missouri Salesperson - Real Estate
Career Education System
Missouri City, MO08-2024
Skills
- Phlebotomy Technician
- Problem Resolution Ability
- Patient Positioning Understanding
- Health Education
- Type 40 wpm
- Micro Soft Office Proficient
- Medical Transporter Strong clinical judgment
- Acute and Rehabilitative care
- Call center
- Clients
- Customer service
- Leadership
- Organizational skills
- People skills
- Phlebotomy
- Positioning
- Problem Resolution
- Type 40 wpm
Affiliations
- National Customer Service Association
- Member, Small Business Association (2008 - present)
Timeline
Healthplan Specialist
Medica
08.2021 - 04.2023
City Group
TSR Consulting Services
03.2021 - 03.2021
Desktop Support Engineer
Pyramid
11.2020 - 03.2021
Package Handler
Amazon
12.2019 - 06.2020
DOJ
Spectrum
12.2018 - 10.2019
General Clerk III
Cognoscente
07.2016 - 04.2017
Some College (No Degree) - Phlebotomy
Healthcare Education
Missouri Salesperson - Real Estate
Career Education System
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