Summary
Overview
Work History
Education
Skills
Additional Information
Languages
Timeline
Generic

Isaac Hinojosa

Harlingen,TX

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.

Overview

27
27
years of professional experience

Work History

Sales Retention Rep

Spectrum
09.2021 - 08.2023
  • Retain existing customers from disconnecting while retaining and upselling core products i.e
  • Video, data and phone
  • Execute retention strategy that strikes balance between saving customers and retaining revenue.

Youth Care Worker

Chicanos Por La Causa
05.2021 - 07.2021
  • I supervises children, using reasonable actions to ensure the safety and well being of each child, effectively communicate facility and programmatic behavioral expectations and limitations to children, and maintain compliance with agency policies and procedures and established state and federal standards and requirements.

Direct Care Staff

BCFS
10.2018 - 05.2021
  • As a direct care worker I supervises children, using reasonable actions to ensure the safety and well-being of each child, effectively communicate facility and programmatic behavioral expectations and limitations to children, and maintain compliance with agency policies and procedures and established state and federal standards and requirements.

Psychiatric Nursing Assistant

PSYCHIATRIC NURSING ASST I, ICF-IID
09.2015 - 10.2018
  • I work in establishing and maintaining an environment that is therapeutic and development for persons with mental illnesses, intellectual disabilities, chemical dependency, social and/or physical disorders in the Mental Health and/or Intellectual Disabilities Units
  • Perform active treatment helping those who are in-patient or residents in their habilitation or rehabilitation efforts
  • Keep environment clean
  • Assist with treatment programs and other therapy as directed
  • Assist with development of safety, hygiene, self-care, social and interaction skills
  • Converses with consumers to reinforce positive behaviors and to promote social interaction
  • Maintain a positive attitude, meets applicable external standards i.e., JCAHO, ICF-IID
  • I have restrained disruptive clients to prevent injury to themselves and others
  • Performed duties in accordance with established policies, practices, and procedures
  • Work under supervision of RN, LVN, PNA III and/or PNA II.

01.2016 - Current
  • Respond to emergency and non emergency calls, weekly trainings, work together with other First
  • Responders

CUSTOMER RESOLUTION SPECIALIST

DISH NETWORK
05.2004 - 01.2015
  • Handled escalated calls
  • Handled VIP accounts
  • Handled all fraudulent accounts
  • Handled all debit/credit card payments and disputes
  • Handled Damage Claims
  • Staff Youth Professional

Boys & Girls Club of Harlingen
06.1996 - 08.2003
  • Handled daily activities with youth ages 6yrs- 18yrs
  • Assisted in managing leagues within the organization
  • Assisted the youth with questions about their school work
  • Handled meetings with staff
  • Submitted reports visual and verbal with the director
  • Handled award assembles for both youth and staffers
  • Handled maintenance and janitorial duties

Education

DIPLOMA -

HARLINGEN HIGH SCHOOL SOUTH

Skills

  • 40 WPM (10 years)
  • CPR (5 years)
  • TYPING (10 years)
  • Behavioral Health
  • Crisis Intervention
  • Developmental Disabilities Experience
  • Certifications and Licenses
  • TYPE 40 WPM
  • SPEAK ENGLISH AND SPANISH
  • KNOWLEDGEABLE WORKING WITH YOUTH
  • Cultural Awareness
  • Sales and Upselling
  • Billing Adjustments and Refunds
  • Credit Extensions
  • Call Center Customer Service

Additional Information

  • Willing to relocate: Anywhere, Authorized to work in the US for any employer

Languages

Spanish
Native or Bilingual

Timeline

Sales Retention Rep

Spectrum
09.2021 - 08.2023

Youth Care Worker

Chicanos Por La Causa
05.2021 - 07.2021

Direct Care Staff

BCFS
10.2018 - 05.2021

01.2016 - Current

Psychiatric Nursing Assistant

PSYCHIATRIC NURSING ASST I, ICF-IID
09.2015 - 10.2018

CUSTOMER RESOLUTION SPECIALIST

DISH NETWORK
05.2004 - 01.2015

Boys & Girls Club of Harlingen
06.1996 - 08.2003

DIPLOMA -

HARLINGEN HIGH SCHOOL SOUTH

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