Charmayne Reeves
Parkland Health and Hospital Systems
Red Oak,TX
9
Years of experience
Professional with significant expertise in team leadership and operational management. Proven track record in driving team collaboration and delivering impactful results. Skilled in conflict resolution, process optimization, and strategic planning, with flexible approach to evolving business needs. Known for reliability, strong communication, and fostering productive work environment.
Work History
Medical Practice Assistant
10 Months- Coordinated patient scheduling and appointment management to enhance clinic efficiency.
- Streamlined documentation processes, ensuring compliance with regulatory standards.
- Contacted clients to schedule appointments and discuss progress of cases.
- Enhanced patient experiences by effectively managing administrative tasks and supporting medical staff in daily operations.
- Managed front desk operations, ensuring efficient communication between departments and clients.
- Led initiatives to enhance visitor experience, contributing to positive organizational image and reputation.
- Answered phone promptly and directed incoming calls to correct offices.
Supervisor Access Services
2 Years 3 Months- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Contributed to reduction of accounts receivables by adhering to predetermined policies and procedures to recover amounts due from patients.
- Determined patient financial needs and referred eligible patients to proper county, state or federal agencies to obtain financial assistance.
- Performed patient scheduling and registration functions to serve as initial contact point for medical office visits.
- Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
- Explained estimated cost for medical treatments and answered patient questions to promote good understanding of proposed services.
- Resolved patient financial problems with guidance from documented guidelines and procedures.
- Supervised daily operations, ensuring compliance with healthcare standards and regulations.
- Trained and mentored staff on best practices in patient care and safety protocols.
Clinical Services Administrative Assistant
1 Year- Scheduled patient appointments and placed reminder calls to deliver exceptional customer experience.
- Documented patient medical information, case histories and insurance details to facilitate smooth appointments and payment processing.
- Registered new patients into computer system and verified addresses, telephone numbers and insurance information.
- Advised office manager of problems and concerns and assisted with problem-solving.
- Collected payments and entered charges into computer system.
- Organized paperwork such as charts and reports for office and patient needs.
- Prepared and maintained accurate digital health records for patients.
- Developed and managed accurate and confidential patient records.
- Conducted insurance verification and preauthorizations and managed patient charts.
- Attended weekly facility meetings to discuss logistical issues and obtain updated procedural and insurance-related instructions.
Access Services Representative 1
2 Years 8 Months- Determined patient financial needs and referred eligible patients to proper county, state or federal agencies to obtain financial assistance.
- Contributed to reduction of accounts receivables by adhering to predetermined policies and procedures to recover amounts due from patients.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Performed patient scheduling and registration functions to serve as initial contact point for medical office visits.
- Received patient deductibles and co-pay amounts and discussed options to satisfy remainder of patient financial obligations.
- Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
- Resolved patient financial problems with guidance from documented guidelines and procedures.
Physician Office Representative
7 Months- Checked patient insurance, demographic and health history to keep information current.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
- Enhanced office productivity by handling high volume of callers per day.
- Helped patients complete necessary medical forms and documentation.
- Supported office staff and operational requirements with administrative tasks.
Education
Bachelor of Arts - Business Administration And Management
Bachelor of Science - Biology
High School Diploma
Skills
Insurance billing Excellent
Till counting Very Good
Statistical Data Management Excellent
Paging Systems Excellent
Money handling abilities Excellent
EPIC System Excellent
Excel Spreadsheet Excellent
AllScripts system Excellent
Training and mentoring
Goal oriented
Staff management
Customer service
Attention to detail
Strategic planning
Employee motivation
Processes and procedures
Operations management
Business administration
Timeline
Medical Practice Assistant
Parkland Health and Hospital Systems
08.2025 - CurrentRead More
Supervisor Access Services
Baylor Scott And White Medical Center
03.2022 - 06.2024Read More
Clinical Services Administrative Assistant
Baylor Scott And White Medical Center
03.2021 - 03.2022Read More
Access Services Representative 1
Baylor Scott & White Health
07.2018 - 03.2021Read More
Physician Office Representative
Baylor Scott And White Family Medical Center
12.2017 - 07.2018Read More
David W Carter High School
High School Diploma
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Langston University
Bachelor of Science from Biology
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Dallas College
Bachelor of Arts from Business Administration And Management
Read More