Charmie Grant
Ankeny,IA
Summary
Reliable and tech-savvy professional with over 6 years of experience in healthcare, customer service, and online sales. Proven ability to work independently in remote environments while maintaining high levels of productivity, accuracy, and communication. Experienced in using Epic EHR systems, Microsoft Office, and online platforms to manage data, support teams, and enhance customer satisfaction. A quick learner with strong organizational skills and a commitment to confidentiality, professionalism, and excellent service delivery.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Athene Annuities
01.2025 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Resolved account inquiries with accuracy while adhering to financial regulations and documentation standards.
- Strengthened phone communication and multitasking skills in a secure, high-volume environment.
Brand Manager - Ecommerce and Digital Marketing
Freelance Marketing International
12.2019 - Current
- Created targeted marketing strategies and content to increase customer retention and online visibility.
- Managed product listings and customer communication in digital marketplaces.
- Adapted quickly to evolving online trends and tools.
Certified Nursing Assistant
On With Life
01.2024 - 02.2025
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Delivered compassionate, individualized patient care, enhancing satisfaction .
- Documented health data and collaborated with interdisciplinary medical teams.
- Communicated effectively with patients and families under sensitive conditions.
Education
Theodore Roosevelt High School
Des Moines, IASkills
- Typing 60 WPM
- Microsoft Office Excel Google Suite
- Epic/EHR Familiarity HIPAA Documentation
- Customer Service Inbound/Outbound Communication
- Remote Tools (Zoom, Slack, CRM)
- Tech Troubleshooting Data Entry
Certification
- CNA – Active
- CPR & First Aid Certified
- Spirit of the Roughrider Award – Academic Excellence
- C.O.R.E. Member – Leadership in Equity Initiatives
- Silver Cord Recipient – Over 90 Volunteer Hours
- Sisters for Success – Empowering Young Women of Color
Timeline
Customer Service Representative
Athene Annuities
01.2025 - Current
Certified Nursing Assistant
On With Life
01.2024 - 02.2025
Brand Manager - Ecommerce and Digital Marketing
Freelance Marketing International
12.2019 - Current
Theodore Roosevelt High School
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