Charnell Glover
Pembroke Pines
Summary
Directed daily operations to optimize workflow efficiency.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Chief Operating Officer
Chazelles' Hair
Miami, FL, USA
06.2007 - Current
- Managed and executed daily company operations to enhance efficiency and productivity.
- Sourced and selected candidates to enhance team capabilities and operational efficiency.
- Conducted regular inventory checks to maintain optimal stock levels.
- Managed and optimized cash and debit sales processes to enhance customer service experience. Led initiatives to improve transaction efficiency and customer satisfaction. Collaborated with team members to streamline sales operations and achieve departmental goals.
- Facilitated effective communication and support for daily clients to enhance service experience.
- Maintained financial deposit and tax records to support regulatory adherence and audit readiness.
- Oversaw client scheduling processes and maintained comprehensive logs to optimize service delivery. Coordinated with team members to streamline appointment management and improve client satisfaction. Implemented strategies to enhance scheduling efficiency and accuracy.
- Directed quality assurance efforts aimed at maintaining compliance with regulatory standards while enhancing customer satisfaction.
- Implemented innovative marketing tactics and customer engagement approaches to boost company revenue.
- Managed strategic planning initiatives aimed at driving sustainable business growth.
- Fostered teamwork among departments to ensure strategic alignment with organizational goals.
Information Security Supvisor
Allied Universal Security/Joe-DiMaggio Hospit
Hollywood, FL, USA
02.2020 - 03.2025
- Facilitated a positive first impression by greeting guests with exceptional professionalism and hospitality at residential property gatehouses.
- Conducted thorough verification of identification logs to ensure accuracy and compliance with standards.
- Facilitated communication by answering inbound calls and providing assistance with questions, concerns, and problems from vendors, guests, and faculty.
- Oversaw daily activity reporting to capture observations and incidents effectively. Addressed emergency situations swiftly to mitigate risks. Coordinated with law enforcement officers to manage property-related issues efficiently.
- Conducted surveillance to detect and escalate incidents involving unauthorized personnel to law enforcement or property management.
- Implemented protective measures for information transmission to uphold confidentiality and safeguard against unauthorized access.
- Addressed user needs by troubleshooting access problems and resolving security issues to ensure seamless operations.
- Implemented security measures to safeguard digital data against destruction and unauthorized access.
Passport processor
Stanley Employment Service
Miami, FL, USA
08.2013 - 12.2019
- Facilitated processing of United States passport applications.
- Facilitated in-person interviews to assess candidate qualifications. Supported hiring managers in evaluating potential team members. Assisted in coordinating interview schedules and logistics.
- Assisted in recovering lost documents through systematic data entry processes. Supported data management efforts by accurately inputting information into databases. Contributed to maintaining data integrity by performing regular checks on entered data.
- Assessed program legibility to enhance user accessibility.
- Processed payments efficiently to support daily operations. Assisted customers with payment inquiries and issues. Collaborated with team members to streamline payment procedures.
- Facilitated program support and resolved issues to enhance operational efficiency.
- Optimized processing workflows to drive operational efficiency.
- Executed operation and monitoring of advanced processing machinery with precision.
- Established quality control protocols to uphold product integrity.
- Executed routine maintenance checks on processing equipment to ensure operational efficiency.
- Implemented specialized software to enhance inventory management and tracking efficiency.
Education
Certification - Phlebotomy Certification
Clinical Solutions
Ft.Lauderdale, Florida07-2023
Cosmetology License -
Beauty School of America
MIAMI FL01-2008
High School Diploma -
Cornerstone Christian Senior High School
Townsend, GA05-2004
Skills
- Utilized analytical skills to identify and resolve complex issues affecting operational efficiency
- Directed quality assurance processes to ensure deliverables met stringent accuracy and precision standards
- Developed and implemented a proactive strategy to manage responsibilities and ensure timely project delivery
- Established and executed time management frameworks to optimize project delivery efficiency
- Leveraged analytical reasoning to align initiatives with strategic objectives and drive informed decision-making processes
- Executed strategic management methodologies to foster collaboration and drive operational efficiency
- Conducted systematic patrols to uphold safety and security standards across premises
- Assisted teams in using Microsoft Office tools to improve workflows and increase productivity Supported colleagues in applying Word, Excel, and PowerPoint effectively to achieve better project outcomes Helped establish standardized practices for document and data management across multiple projects
- Fostered and maintained collaborative relationships with stakeholders to enhance collective success
- Utilized computer skills to streamline project workflows and foster team collaboration
Certification
- Florida Board Cosmetology
- Hospitality Certificate
- CPR certificate
- Security license D
- Security license G
- Phlebotomy certification
Timeline
Information Security Supvisor
Allied Universal Security/Joe-DiMaggio Hospit
02.2020 - 03.2025
Passport processor
Stanley Employment Service
08.2013 - 12.2019
Chief Operating Officer
Chazelles' Hair
06.2007 - Current
Certification - Phlebotomy Certification
Clinical Solutions
Cosmetology License -
Beauty School of America
High School Diploma -
Cornerstone Christian Senior High School