CHARNTYN KIZER
Atlanta,GA
Summary
Dedicated hospitality professional with expertise in front desk operations and guest services. Skilled in managing check-ins and check-outs, assisting with reservations, and addressing guest inquiries to ensure a comfortable stay. Organized and detail-oriented, capable of multitasking and maintaining high service standards in fast-paced environments.
Overview
6
6
years of professional experience
Work History
FRONT DESK AGENT
University of Chicago
03.2023 - Current
- Facilitated guest check-in to provide a welcoming arrival experience. and out of rooms while assisting with questions and needs related to their stay.
- Acted as primary contact for guests and visitors, promptly addressing requests and concerns with professionalism.
- Facilitated positive guest experiences from arrival to departure through attentive service.
- Welcomed guests and visitors, providing personalized assistance to enhance their stay.
- Assist with reservations and provide information to guests regarding rooms, services, and the property.
- Handled guest concerns with patience and professionalism and communicated with appropriate staff for further assistance.
- Maintain an organized and welcoming front desk environment.
- Communicate with guests, visitors, coworkers, and other personnel throughout each shift.
- Manage multiple responsibilities while remaining attentive to guests and maintaining a high standard of service.
- Work independently during assigned shifts while following established procedures and responsibilities.
EVENT RECEPTIONIST
The Experience
03.2020 - Current
- Welcomed clients, guests, and visitors, ensuring a professional first impression.
- Assist with event-related responsibilities and help provide a smooth experience for clients and guests.
- Assist prospective clients during property and event-space walkthroughs.
- Assist clients, guests, employees, and visitors with questions and requests.
- Assisted clients, guests, employees, and visitors with inquiries, enhancing their experience.
- Communicated professionally with diverse individuals, fostering a welcoming environment.
- Take and relay messages accurately to the appropriate personnel.
- Maintain an organized environment while handling multiple requests and responsibilities.
SERVER
Chartwells School Dining Services
10.2022 - 03.2023
- Provided attentive and professional customer service in a fast-paced environment.
- Assisted customers with inquiries and tailored solutions to enhance satisfaction.
- Displayed positive and respectful demeanor to foster welcoming environment.
- Completed opening, closing, and shift responsibilities.
- Collaborated with coworkers to streamline daily operations and improve workflow.
- Maintained a clean and organized work environment.
- Demonstrated reliability, responsibility, and attention to detail throughout each shift.
Education
High School Diploma -
EVERGREEN PARK COMMUNITY HIGH SCHOOL
Skills
- Front Desk Operations
- Customer Service
- Guest Relations
- Reservations
- Hospitality
- Event Support
- Administrative Support
- Client Assistance
- Organization
- Multitasking
- Attention to Detail
- Professional Communication
- Telephone etiquette
- Problem Solving
- Conflict Resolution
Timeline
FRONT DESK AGENT
University of Chicago
03.2023 - Current
SERVER
Chartwells School Dining Services
10.2022 - 03.2023
EVENT RECEPTIONIST
The Experience
03.2020 - Current
High School Diploma -
EVERGREEN PARK COMMUNITY HIGH SCHOOL