- Baking
- Learning new cooking techniques and expanding my culinary skills
- Music
- Experimenting with different creative mediums, like Digital, Clay, and painting, to expand skills and techniques
- Avid Reader
- I enjoy helping others and giving back to the community
Charolet R.D. Davis
Jamestown,NY
Summary
Detail-oriented professional with experience in the hospitality industry. Skilled in managing dining flow and coordinating with staff to ensure seamless service. Committed to creating a welcoming atmosphere and enhancing guest satisfaction through effective communication and multitasking.
Overview
2
2
years of professional experience
Work History
Host
Applebee's Neighborhood Grill & Bar
Lakewood, NY
08.2024 - Current
- Greeted and seated guests, ensuring a welcoming atmosphere for all patrons.
- Coordinated with kitchen and service staff to streamline food delivery processes.
- Assisted in training new hosts on company policies and customer service best practices.
- Maintained cleanliness and organization of the host area, enhancing overall guest experience.
- Monitored dining flow and adjusted staffing needs based on real-time demand fluctuations.
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Implemented feedback mechanisms to identify areas for improvement in guest interactions.
- Supported management in addressing guest inquiries and resolving complaints effectively.
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Contributed to team success through effective communication and cooperation with coworkers and management.
- Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs, and seating charts.
- Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
- Monitored the seating area and checked restrooms regularly to keep spotless.
- Facilitated positive first impressions for guests through friendly greetings, professional attire, and genuine enthusiasm for their visit.
- Implemented table rotation system for optimal server workload distribution, resulting in improved service quality.
Education
High School Diploma -
Jamestown Highschool
Jamestown, NY06-2024
Skills
- Customer service
- Front of house organization
- Table assignment coordination
- Workflow optimization
- Multitasking proficiency
- Effective time management
- Task prioritization
- Detail-oriented
- Team collaboration
- Personal presentation
- Hospitality and accommodation
Interests
Timeline
Host
Applebee's Neighborhood Grill & Bar
08.2024 - Current
High School Diploma -
Jamestown Highschool