Open To Work
Niyah Alexander
Tallahassee,FL
Summary
Dynamic Financial Services Representative with a proven track record at Catalis Hold Company, excelling in issue resolution and client relationship management.
Overview
11
11
years of professional experience
Work History
Financial Services Representative
Catalis Hold Company
11.2019 - Current
- Provided expert guidance on financial products and services to clients, enhancing customer satisfaction and retention.
- Developed tailored financial plans based on clients' needs, ensuring alignment with their long-term goals.
- Analyzed client portfolios to identify opportunities for improvement and recommend strategic adjustments.
- Trained and mentored junior representatives, fostering a collaborative learning environment within the team.
Team Leader and Key Holder Part-time
Dollar General Corporations
07.2017 - 10.2024
- Achieved operational goals through effective team leadership and enhanced workflow efficiency.
- Mentored new hires on essential company policies and procedures for better integration.
- Streamlined inventory management systems, resulting in improved process efficiency.
Customer Service Representative—Promoted to Team Lead
Inktel Contact Center Solutions F/k/a Intuition
04.2022 - 10.2023
- Helped team members with mentorship and skill-building sessions.
- Supported team spirit by organizing team-building events and promoting open dialogue.
- Assisted in resolving customer concerns to uphold positive client relations.
Customer Service Representative
Intuition College Savings Solutions, LLC/Inktel
11.2019 - 04.2022
- Assisted in navigating high-pressure situations while maintaining a professional demeanor and resolving conflicts effectively.
- Addressed customer complaints with understanding, fostering loyalty and encouraging repeat business.
- Managed escalated calls with care, achieving satisfactory outcomes for customers and the organization.
- Responded to customer inquiries regarding products and services, providing clear and accurate information.
Play Coach
PlayBig
11.2015 - 05.2016
- Facilitated physical fitness by integrating suitable exercises and movement activities into daily play sessions.
- Assisted in managing group dynamics through the introduction of activities that fostered teamwork and cooperation among children.
- Contributed to the play coach program by offering constructive feedback to peers and supervisors, promoting ongoing improvement efforts.
Education
General Studies
Leon High School
Tallahassee, FLHigh School Diploma - General Studies
ACE
Tallahassee, FL06.2015
Skills
Computer skills
Organization
Documentation
Compliance awareness
Negotiation
Teamwork and collaboration
Customer service
Problem-solving skills
Time management
Multitasking Abilities
Calm and professional under pressure
Timeline
Customer Service Representative—Promoted to Team Lead
Inktel Contact Center Solutions F/k/a Intuition
04.2022 - 10.2023
Financial Services Representative
Catalis Hold Company
11.2019 - Current
Customer Service Representative
Intuition College Savings Solutions, LLC/Inktel
11.2019 - 04.2022
Team Leader and Key Holder Part-time
Dollar General Corporations
07.2017 - 10.2024
Play Coach
PlayBig
11.2015 - 05.2016
High School Diploma - General Studies
ACE
General Studies
Leon High School