Charona England
Redding
Summary
Certified Phlebotomist well versed in venipuncture, capillary puncture and special collection procedures. Detail-oriented and committed to maintaining highest quality control and patient care standards. Adept in variety of software applications for EMR maintenance.
Overview
19
19
years of professional experience
1
1
Certification
Work History
New Patient/Intake Coordinator
North American Mental Health
06.2018 - 05.2020
- Referral Scheduling
- Maintained New Patient schedules for providers while streamlining appointment scheduling for increased patient convenience and reduced wait times.
- Facilitated scheduling and managed care for all new and existing Far Northern clients
- Adapted quickly to new healthcare protocols, maintaining high standards of patient care during changes.
Front Office Medical Assistant (Behavioral Health and Medical)
Hill Country Health and Wellness
02.2016 - 03.2017
- Insurance verification
- Scheduling (medical, behavioral health and chiropractic)
- Processing New Patient packets (check for accuracy, entering into system, scanning)
- Enrolling and Processing patients for county and state programs (Family Pact, Medi-cal, etc)
Office Aide/ Yard Duty Supervisor
Redding STEM Academy / North Woods Discovery School
04.2015 - 02.2016
Sr. Administrative Assistant and Credentialing Manager
Peer Review Solutions, Inc.
05.2010 - 02.2016
- Create and maintain all company policies and procedures documentation
- Responsible for the entire URAC Accreditation process: including reviews, policies implementation, and adhering to URAC Standards
- Recruit Physicians across the nation to perform medical reviews
- Create and Present Training Material and assemble media kits for marketing and public relations
- Establish and maintain electronic records management system
Programs Assistant
Gurus of Dance
03.2014 - 10.2015
- Maintain website
- Coordinate class and acting schedules with studios
- Responsible to maintain Accounts Payable and Receivable
Associate Business Analyst
Orient Overseas Container Line/CargoSmart (OOCL USA INC)
06.2003 - 08.2008
- Create functional business requirements for website (cargo tracking/global transportation) to present to software development team
- Work with customers to assess their needs for website functionality
- Create technical training documents
- Relocated to Zhuhai, China and Hong Kong for 1.5 year assignment to assist in revamp of cargo tracking website
Executive Assistant
Orient Overseas Container Line (OOCL USA INC)
10.2001 - 05.2003
- Compose and distribute interdepartmental memorandums (email, documentary and voice) ensuring timely delivery and receipt of critical information while maintaining confidentiality
- Responsible for making domestic and international travel arrangements for CEO and senior level management
- Establish and maintain electronic records management system using MS SharePoint
Education
Phlebotomy - Phlebotomy
Calregional Training Institute-Redding
Redding, CA06.2024
High School -
Yreka High School
Yreka, CA11.1996
Skills
- Phlebotomy
- Microsoft Office
- Medical Terminology
- Appointment Scheduling
- URAC accreditation
- Provider credentialing
- NDA/Contract Review and Writing
- Recruiting
- Insurance Verification
- Training
- Excellent customer service
- EMR systems
- Human Resources General
Educationcertifications
- Yreka High School, High School Diploma, 06/01/96
- Ohlone College, Fremont, Ca., Phlebotomy Certificate, 06/01/24
- Calregional Training Institute-Redding, Phlebotomy Certificate, 06/01/24
- Business Writing and Grammar Skills Certificate
- CPR Certification, 06/01/24
Certification
- Licensed Phlebotomist - CA Department of Health Services. August 2024
- CPR and First Aid - National Institute for Healthcare Education - June 2024
Timeline
New Patient/Intake Coordinator
North American Mental Health
06.2018 - 05.2020
Front Office Medical Assistant (Behavioral Health and Medical)
Hill Country Health and Wellness
02.2016 - 03.2017
Office Aide/ Yard Duty Supervisor
Redding STEM Academy / North Woods Discovery School
04.2015 - 02.2016
Programs Assistant
Gurus of Dance
03.2014 - 10.2015
Sr. Administrative Assistant and Credentialing Manager
Peer Review Solutions, Inc.
05.2010 - 02.2016
Associate Business Analyst
Orient Overseas Container Line/CargoSmart (OOCL USA INC)
06.2003 - 08.2008
Executive Assistant
Orient Overseas Container Line (OOCL USA INC)
10.2001 - 05.2003
Phlebotomy - Phlebotomy
Calregional Training Institute-Redding
High School -
Yreka High School
- Licensed Phlebotomist - CA Department of Health Services. August 2024
- CPR and First Aid - National Institute for Healthcare Education - June 2024
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